Retail & Guest Services Assistants


As we approach our autumn/winter season here at Twycross Zoo, we are looking for enthusiastic team members to join the Guest Services and Retail departments of this award-winning animal collection.  With October half-term, Halloween and Christmas events lined up for our visitors, we need people with exceptional customer service and communication skills to ensure our customers have a great day out.

As a multi-skilled customer service assistant, you will be involved in a number of aspects of the visitor experience including:

  • providing a friendly and professional welcome
  • ensuring visitors are up to date with the latest zoo information
  • operating tills
  • driving sales
  • working at our Soft Play facility
  • maintaining high standards of cleanliness across the site

You will work on a temporary basis throughout the winter period (from October to December), including bank holidays, weekends and school holidays.  Contracts are ‘zero hours’ and shifts are allocated by mutual agreement which may require you to work up to 5 days out of 7.

Rates of pay are £5.25 per hour at ages 16-17, £5.68 at ages 18, 19 & 20 and £6.50 at age 21 and above. Minimum age is 16 for Health and Safety reasons.

If you are friendly and welcoming with experience in customer service, we would like to hear from you now.  To apply please send a covering letter and CV to

Successful applicants will be invited to an assessment centre, which will be held on Saturday 11th October.  If you are then offered a position, you will also be required to attend an induction day shortly afterwards.

Due to the number of applications we receive for seasonal positions, we will only contact you again if you are successful in reaching the next stage of the recruitment process.

The closing date for these roles is 3rd October.

Deputy Section Head: Large Mammals

We currently have a vacancy for a Deputy Section Head on the Large Mammals section, with a core working focus on elephants. The Large Mammals section is comprised of a variety of hoofstock, carnivores and our herd of 5 Asian elephants.  This is a key role which will involve working on the section, supervising all areas of daily animal husbandry, as well as developing and training staff and taking administrative responsibility alongside other senior staff.

We are seeking a high performing, enthusiastic individual with a proven track record of working with and training elephants in a protected contact system, with good experience of managing and administering elephant foot care.  Experience of managing an elephant calf would also be desirable.

A minimum of 5 years’ experience is essential for this role, with some of this time having been spent supervising other staff.  The successful candidate will demonstrate a substantial working knowledge of the natural history and management of key species on the section.  You must be a good team worker with a positive outlook and excellent communication skills and committed to continued professional development of yourself and other staff.  An animal-related qualification, such as the BIAZA approved ANCMZA or DZMAA, would be advantageous.

 The role is full time, including weekend duties on a rota system. Salary is paid monthly and we provide uniform and 31 days holiday per annum.

If you are interested, please send your CV with a covering letter to

Closing date: As soon as a suitable applicant has been appointed.



Catering and Events

The catering provision at Twycross Zoo is provided in partnership with Centreplate. For details of current vacancies please follow the link and click on Midlands & Wales -


Information for potential zookeepers

Zookeeping is a highly competitive career and positions in animal collections such as Twycross Zoo are highly sought after.  Applicants for any of our animal keeping vacancies would need to have a relevant, animal-related qualification such as National Certificate/Diploma in Animal Care or Animal Management or a degree in a subject such as Animal Behaviour, Animal Science or Zoology.

For trainee keepers, practical, hands-on experience is very important, so get as much animal-based experience as possible, preferably with zoo animals.  For higher grades, you will need to have several years’ relevant experience in order to be considered.

The British & Irish Association of Zoos and Aquariums (BIAZA) website has further information on careers in zoos.

 Important information for all applicants

  • If applying for a current vacancy, please state clearly which role you are applying for in the subject line of your email application.
  • Unfortunately we do not keep candidate details or CVs on file and therefore cannot accept speculative applications.