Twycross Zoo is at a very exciting stage of development with the first phase of a 20 year masterplan already underway.  The plan will see the zoo developing new habitats for a refreshed animal collection with Gibbon Forest opening in 2016.






Guest Services Manager


We are currently looking to recruit a capable, enthusiastic, dynamic and customer-focused Guest Services Manager.  If you have previous experience of leading a team and a proven track record working within the leisure industry, we would like to hear from you.


Key Responsibilities

  • Manage, plan and deliver all activities and events
  • Liaise with new and existing suppliers to ensure their ethical policies are aligned to those of the Zoo
  • Drive sales, maximise profit margins and ensure the quality and reliability of our products and services
  • Recruit, develop and manage the Guest Services team, including up to 45 seasonal Rangers during high season
  • To be a ‘Champion of Customer Care’, always leading by example
  • To be aware of competitor activity, special promotions and new attractions
  • Duty Manager responsibilities
  • Contribute to the development and implementation of the strategic plan for the department


This is a permanent full time position, 5 days out of 7, including weekends, with an average of 38  hours per week. Salary is paid monthly, with 31 days holiday per annum (including bank holidays).


Please apply on-line by sending your CV with a covering letter detailing your salary expectations to


This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.






Education Rangers


We currently have vacancies for two Education Rangers who will support the team during our Winter season. The contracts are expected to last for 6 months and are for a minimum of 20 hours per week (additional hours may be available depending on visitor numbers and weather conditions).


Key Responsibilities

  • Deliver presentations and activities
  • Staff exhibits and facilitate visitor engagement
  • Take bookings for Discovery programmes
  • Handle enquiries from visitors
  • Assist with the delivery of pre-booked educational programmes
  • Produce high quality resources for education activities


Key Skills & Requirements

  • Excellent presentation skills and great customer service
  • An Education-related qualification and/or experience would be advantageous
  • A zoo-related qualification would be desirable
  • Experience handling small animals


Rates of pay are £5.25 per hour at ages 16-17, £5.68 at ages 18, 19 & 20, £7.05 at ages 21-24 and £7.20 at age 25 and above. Minimum age is 16 for Health and Safety reasons.

Please apply on-line by sending your CV with a covering letter to

This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.





Guest Services Rangers & Retail Assistants



  • Enthusiastic team members to join the Guest Services and Retail departments of our award-winning animal collection
  • Individuals with exceptional customer service and communication skills – these are essential requirements to make sure our customers have a great day out
  • The ability to be a multi-skilled customer service assistant – you will be involved in a number of aspects of the visitor experience, including providing a friendly and professional welcome, ensuring visitors are up to date with the latest zoo information, operating tills, driving sales and working at our Soft Play facility
  • Maintaining high standards of cleanliness across the site is also an essential requirement
  • People who are able to arrange their own transport due to our rural location



  • Training in all aspects of the job
  • Set in more than 80-acres, with around 500 animals of almost 150 species, Twycross Zoo is a great place to work
  • Rates of pay are £5.25 per hour at ages 16-17, £5.68 at ages 18-20, £6.90 at ages 21-24 and £7.20 at age 25 and above (minimum age is 16 for Health and Safety reasons)
  • You will work on a temporary basis from Easter to September, including bank holidays, weekends and school holidays. Contracts are ‘zero hours’ and shifts are allocated by mutual agreement which may require you to work up to 5 days out of 7
  • Staff membership card, giving you free entry to the zoo on your days off and discounts in our retail and food outlets
  • Free allocation of tickets to share with family and friends (depending on the number of hours you work)
  • Free car parking


If you would like to be part of our team, we would like to hear from you now. Please follow our application process by visiting


Shortlisted applicants will be invited to one of our group Assessment Centres which will be held on Saturday 27th February and Wednesday 2nd March. Successful applications will then be invited to attend a group Induction day on either Saturday 12th or Wednesday 16th March. Please ensure when making your application that you are available on the dates of the Assessment Centres and Induction days.


The closing date for these roles is 12th February 2016.




The catering provision at Twycross Zoo is provided in partnership with Centerplate, specialists in venue and event catering.  For details of current vacancies please follow the link and click on Midlands vacancies:



Information for potential zookeepers

Zookeeping is a highly competitive career and positions in animal collections such as Twycross Zoo are highly sought after.  Applicants for any of our animal keeping vacancies would need to have a relevant, animal-related qualification such as National Certificate/Diploma in Animal Care or Animal Management or a degree in a subject such as Animal Behaviour, Animal Science or Zoology.

For trainee keepers, practical, hands-on experience is very important, so get as much animal-based experience as possible, preferably with zoo animals.  For higher grades, you will need to have several years’ relevant experience in order to be considered.

The British & Irish Association of Zoos and Aquariums (BIAZA) website has further information on careers in zoos.

Important information for all applicants

  • If applying for a current vacancy, please state clearly which role you are applying for in the subject line of your email application.
  • Unfortunately we do not keep candidate details or CVs on file and therefore cannot accept speculative applications.