Vacancies

Guest Services and Retail Assistants

 

2015 promises to be an exciting year here at Twycross Zoo and we are looking forward to seeing some great new developments around the park, including:

  • Gibbon Forest – a large indoor/outdoor visitor experience containing several moats. This will help us to showcase our extensive and precious collection of gibbons
  • Giraffe Savannah – a new development which will be located by the elephant walkway

 

What we are looking for

  • Enthusiastic team members to join the Guest Services and Retail departments of this award-winning animal collection
  • Friendly, welcoming individuals with exceptional customer service and communication skills – these are essential requirements to make sure our customers have a great day out
  • The ability to be a multi-skilled customer service assistant; you will be involved in a number of aspects of the visitor experience, including providing a friendly and professional welcome, ensuring visitors are up to date with the latest zoo information, operating tills, driving sales and working at our new Soft Play facility
  • Maintaining high standards of cleanliness across the site is also an essential requirement

 

What we can offer you

  • Training in all aspects of the job
  • Set in more than 80-acres, with around 500 animals of almost 150 species, Twycross Zoo is a great place to work
  • Rates of pay are £5.25 per hour at ages 16-17, £5.68 at ages 18, 19 & 20 and £6.50 at age 21 and above (minimum age is 16 for Health and Safety reasons)
  • You will work on a temporary basis throughout the Spring/Summer period (from Easter to September), including bank holidays, weekends and school holidays.  Contracts are ‘zero hours’ and shifts are allocated by mutual agreement which may require you to work up to 5 days out of 7.
  • Staff membership card, giving you free entry to the zoo on your days off and discounts in our retail and food outlets (after 1 month’s service)
  • Free allocation of tickets to share with family and friends (depending on the number of hours you work)
  • Free car parking

If you would like to be part of our team, we would like to hear from you now.  Please register your details at http://www.twycrosszoojobs.co.uk

Successful applicants will be invited to one of our assessment centres, which will be held in March.

Due to the number of applications we receive for seasonal positions, we will only contact you again if you are successful in reaching the next stage of the recruitment process.
 
The closing date for these roles is 13th February 2015

Catering and Events

 

The catering provision at Twycross Zoo is provided in partnership with Centreplate. For details of current vacancies please follow the link and click on Midlands & Wales - http://www.centerplate.co.uk/career-opportunities

Retail Manager

 

Twycross Zoo is a forward thinking organisation with plenty of ideas and plans for future development.  In 2014 we opened a number of new exhibits including Butterfly Forest, Lorikeet Landing, African Plains and a brand new outdoor play area.  As we continue to develop the zoo, we are looking forward to another exciting year.  Some of the new projects planned for 2015 include:

  • Gibbon Forest – a large indoor/outdoor visitor experience containing several moats. This will help us to showcase our extensive and precious collection of gibbons.
  • Giraffe Savannah – a new development which will be located by the elephant walkway.

 

We are currently looking to recruit a capable, enthusiastic, dynamic and customer-focused Retail Manager.  If you have previous experience of leading a team and a proven track record working with a retail brand, we would like to hear from you.

Key responsibilities:

  • Manage, plan and deliver all activities and events
  • Liaise with new and existing suppliers to ensure their ethical policies are aligned to those of the zoo
  • Ensure attractive merchandising and point of sale in the zoo’s retail outlets
  • Drive sales, maximise profit margins and ensure the quality and reliability of our products and services
  • Recruit, develop and manage the Retail team, including up to 20 seasonal Retail Assistants during high season
  • To be a ‘Champion of Customer Care’, always leading by example
  • To be aware of competitor activity, special promotions and new attractions
  • Duty Commercial Manager responsibilities
  • Contribute to the development and implementation of the strategic plan for the department

 

This is a full time position, 5 days out of 7, including weekends, with an average of 38 hours per week.

Please apply on-line by sending your CV with a covering letter and salary expectation to recruitment@twycrosszoo.org

Closing date: 29th January 2015

Guest Services Manager

 

Twycross Zoo is a forward thinking organisation with plenty of ideas and plans for future development.  In 2014 we opened a number of new exhibits including Butterfly Forest, Lorikeet Landing, African Plains and a brand new outdoor play area.  As we continue to develop the zoo, we are looking forward to another exciting year.  Some of the new projects planned for 2015 include:

  • Gibbon Forest – a large indoor/outdoor visitor experience containing several moats. This will help us to showcase our extensive and precious collection of gibbons.
  • Giraffe Savannah – a new development which will be located by the elephant walkway.

 

We are currently looking to recruit a capable, enthusiastic, dynamic and customer-focused Guest Services Manager.  If you have previous experience of leading a team and a proven track record working within the leisure industry, we would like to hear from you.

Key responsibilities:

  • Manage, plan and deliver all activities and events
  • Liaise with new and existing suppliers to ensure their ethical policies are aligned to those of the zoo
  • Drive sales, maximise profit margins and ensure the quality and reliability of our products and services
  • Recruit, develop and manage the Guest Services team, including up to 45 seasonal Rangers during high season
  • To be a ‘Champion of Customer Care’, always leading by example
  • To be aware of competitor activity, special promotions and new attractions
  • Duty Commercial Manager responsibilities
  • Contribute to the development and implementation of the strategic plan for the department

 

This is a full time position, 5 days out of 7, including weekends, with an average of 38 hours per week.

Please apply on-line by sending your CV with a covering letter and salary expectation to recruitment@twycrosszoo.org

Closing date: 29th January 2015

Curator of Living Collections

 

Twycross Zoo is at a very exciting stage of development with the first phase of a 20 year masterplan already underway.  The plan will see the zoo developing new habitats for a refreshed animal collection starting with giraffe savannah and gibbon forest in 2015 and plans for ape  developments also going ahead.  We are looking for dynamic, experienced individuals to drive the zoo forward during this redevelopment.

Following internal promotion, a position has become available for a Curator of Living Collections to lead and advance the Animal Department as part of the development of the Life Sciences Directorate.

The successful candidate will be an experienced animal manager with the vision and energy to be part of the development of a world class animal department in conjunction with the senior Life Sciences team.

Applicants must have experience of managing a large team, with proven success in setting goals and improving performance.  Budget management experience is also an asset.  We have a diverse animal collection with a bias towards primates, so experience with a broad range of animal species would be advantageous.  A scientific approach to animal management and development of the zoo, combined with professionalism and strong communication skills is essential.

The role is full time, including weekend duties on a rota system. Salary is paid monthly and we provide 31 days holiday.

If you are interested, please send your CV with a covering letter to recruitment@twycrosszoo.org

Closing date: 28th January 2015

 

Information for potential zookeepers

Zookeeping is a highly competitive career and positions in animal collections such as Twycross Zoo are highly sought after.  Applicants for any of our animal keeping vacancies would need to have a relevant, animal-related qualification such as National Certificate/Diploma in Animal Care or Animal Management or a degree in a subject such as Animal Behaviour, Animal Science or Zoology.

For trainee keepers, practical, hands-on experience is very important, so get as much animal-based experience as possible, preferably with zoo animals.  For higher grades, you will need to have several years’ relevant experience in order to be considered.

The British & Irish Association of Zoos and Aquariums (BIAZA) website has further information on careers in zoos.

 Important information for all applicants

  • If applying for a current vacancy, please state clearly which role you are applying for in the subject line of your email application.
  • Unfortunately we do not keep candidate details or CVs on file and therefore cannot accept speculative applications.