Terms and Conditions

All of our bookings are non-refundable. In the instance that you are not able to attend the zoo for your chosen date, please contact information@twycrosszoo.org and a member of the team will be able to assist. This applies to standard ticket bookings only. Premium events are non-refundable and non-transferable.

*All ticket prices, opening times and events are subject to change

• By purchasing a standard admission ticket and opting-in to Gift Aid, your ticket will be upgraded to a 12-month Annual Ticket.
• Annual Tickets allow the holder to visit Twycross Zoo for an unlimited number of times within a period of 12 months starting from the date of purchase, subject to terms and conditions as listed on our website.
• Further visits to Twycross Zoo using your Annual Ticket must be booked online at least the day before by selecting a date and a time slot prior to your visit, and is subject to availability.
• A maximum of three future visits should be booked at any one time.
• Twycross Zoo reserves the right to limit entry to Annual Ticket holders without notice. Reasonable notice will be given in advance where possible.
• Annual Tickets are solely for entrance to Twycross Zoo and do not include admission to partner zoos and may not include access to particular special events, corporate events or educational events. If you wish to make use of additional benefits such as these please consider upgrading to a Twycross Zoo Annual Membership by contacting information@twycrosszoo.org
• Annual Tickets do not apply or cannot be upgraded or used in conjunction with: adoption tickets, group tickets, discounted encounter tickets, educational visits or booking Twycross Zoo tickets via a third party or with a discount code.
• Upon entrance to Twycross Zoo, the Annual Ticket holder must present their digital e-ticket to the admissions team along with their digital photo pass. Entry may be refused without presentation of an e-ticket and/or photographic ID.
• Annual Tickets are specific to each individual purchaser. Holders who misuse or attempt to share or distribute their Annual Ticket to individuals not included within their original booking may result in the withdrawal/suspension of their Annual Ticket and subsequent admission to Twycross Zoo.
• Admission to the Zoo is subject to availability and change on the day of each visit and Twycross Zoo reserves the right to close the Zoo to general admissions for up to 5 days in any calendar year.
• Annual tickets are non-refundable and non-transferrable.
• Customers who are unable to opt-in to Gift Aid can still benefit from the 12 months of entry and all other benefits provided to customers who opt-in.
• Twycross Zoo reserves the right to vary these Terms and Conditions, subject to providing appropriate notice, using the contact details provided at the time of purchase.
• Twycross Zoo also reserves the right to withdraw the future sales of Annual Tickets at any time.

• Child Memberships (3-17 years) can only be purchased in conjunction with an Adult Membership.
• Concession Memberships include Senior Citizens (age 60 and over) and NUS cardholders.
• All members must create an account online – please contact us if you have any issues with doing this.
• Twycross Zoo is closed on Christmas Day.
• Memberships are non-refundable and non-transferable once purchased.
• Members do not need to pre book their visit to Twycross Zoo.
• Early Access Days: early access to the Zoo will be available on certain days for members only – please check the Member’s Portal / website for details.
• 15% off Animal Encounters and Keeper Experiences: 15% off any animal encounter or keeper experience, maximum of two per adult membership per membership year. Subject to availability. Bookable through the Member’s Portal. Additional, standard Encounter/Keeper T&Cs apply such as maximum numbers / minimum age – please see website for further details.
• Discounts: applicable to Soft Play / Catering Outlets / Gift Shop and some events – subject to change and availability. Any third party discounts may be discontinued without notice.
• Fast Track Entry – available during peak times and advised by Guest Services on arrival if available.
• Twycross Zoo Member entry to partner zoos;
  • One visit per Membership year:
    • Wild Place Project - Please email info@wildplace.org.uk with your name, address and contact number. You will then be advised on available dates to book. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Chester Zoo – For now they are able to accept walk-ins and you are not required to book. They advise to still check their website in case they apply any restrictions. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Marwell Zoo – Please contact their main reception on 01962 777407 to book. Please ensure you have valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Newquay Zoo – Please contact 01637 873342 to book. Tickets are only available a few weeks in advance at a time. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Paignton Zoo – Please contact 01803 697500 to book. Tickets are only available a few weeks in advance at a time. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
  • Unlimited visits per membership year:
    • Belfast Zoo – Please email info@belfastzoo.co.uk with the number of members visiting, names and arrival time. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Colchester Zoo – For now they are able to accept walk-ins and you are not required to book. They advise to still check their website in case they apply restrictions. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Dublin Zoo – Please email tickets@dublinzoo.ie with the number of members visiting and names. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Edinburgh Zoo – Members need to book through their website using the Pre-Paid ticket option. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
    • Highlands Wildlife Park – Members need to book through their website using the Pre-Paid ticket option. Please ensure you have a valid Twycross Zoo Membership Card(s) to show on arrival of your visit date.
  • To access partner zoos please follow their booking process and present your valid Twycross Zoo Membership Card(s) upon entrance to the zoo. A membership card must be shown for each visitor. TZ memberships allow entry to partner zoos during normal opening hours - event days may not be included. Please confirm with the individual zoo before visiting as entry may be withdrawn or a pre booking may be required at certain times.
• For further information about Twycross Zoo Memberships email info@twycrosszoo.org

If we are in a position such as a global pandemic (e.g. Covid-19) then it is at the discretion of the zoo to defer any experiences and Birthday parties to be rearranged for a later date.  If you have an experience booked then please contact us via email bookings@twycrosszoo.org and we will endeavour to respond as soon as we can to book in another date with you.  All of our experiences are limited and therefore are subject to availability.

In the event that we have to reschedule any Encounter Day to a different date and you are unable to attend the rescheduled date we reserve the right to cancel your booking.

Can be redeemed against: 

• Twycross Zoo Annual Tickets - (online or onsite). 
• Twycross Zoo VIP Membership(s) - (online or onsite). 
• Twycross Zoo Animal and Keeper Experiences - (online only). 
• Twycross Zoo Soft Play Admission Tickets. 

T&Cs 

• Your Twycross Zoo Gift Card was issued by Twycross Zoo – East Midlands Zoological Society Limited, a company registered in England and Wales (Company number 01060956) whose registered office is Norton Grange Burton Road, Norton-Juxta-Twycross, Atherstone, Warwickshire, CV9 3PX (“Twycross Zoo”). 
• Twycross Zoo Gift Cards / Encounter Gift Cards are valid for use for up to 12 months from the date of purchase and cannot be extended under any circumstances. 
• To purchase Twycross Zoo Gift Cards you must (i) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts and/or (ii) have the permission of a parent or legal guardian. 
• Specific Animal Encounter Gift Cards can only be redeemed, online, against the Animal Encounter detailed. 
• Animal Encounters are always subject to availability and may be taken off sale at  
  any time. 
• If your Gift Card was valid for a particular product (e.g. an Animal or Keeper Experience / Annual Ticket or VIP Membership) and there is a subsequent price increase then please contact bookings@twycrosszoo.org and our team will be able to honour the price at time of purchase. This does not apply to open value gift cards. 
• Gift Cards cannot be redeemed in any of our onsite catering outlets, on Animal Adoption Packages, in our onsite or online Gift Shops. 
• If you do not spend the entire amount of the Gift Card the remaining balance will be updated after each purchase and shown on your printed receipt. The balance can be used against future purchases. 
• The Gift Card is not a cheque guarantee, credit, debit or charge card and the balance on your Gift Card will not earn any interest. Twycross Zoo cannot be held liable for lost, destroyed or stolen cards, or any used without permission - please protect them as you would cash. 
• Gift Cards can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. 
• Any funds not used by the expiry date on the Gift Card will be lost. 
• Gift Cards cannot be exchanged for cash. 

• All Twycross Zoo Gift Cards cannot be exchanged and are non-refundable. 
• Twycross Zoo reserves the right to refuse Gift Cards for certain products without prior notice. 
• Terms and conditions are subject to change without notification but will be posted on our website. 
• Any personal information which you may from time to time provide in connection with your Twycross Zoo Gift Card shall be processed in accordance with the Twycross Zoo Data Protection Policy. 
• Subject to these Terms and Conditions, Twycross Zoo shall have no liability to you beyond the amount of unused funds which remain on the Twycross Zoo Gift Card on the earlier of the date on which: 

• the Twycross Zoo Gift Card is cancelled by Twycross Zoo; or 
• this agreement is terminated by Twycross Zoo; or 
• the Twycross Zoo Gift Card expires. 

• If you have any queries or complaints regarding your purchase you should contact Twycross Zoo at information@twycrosszoo.org 
• If any provision of these Terms and Conditions is found by a competent court to be illegal, invalid or unenforceable, that provision shall be deemed to be omitted from these Terms and Conditions and this shall not prevent or impair the legality, validity or enforceability of the other provisions of these Terms and Conditions. 
• All of these Terms and Conditions are governed by English Law and any disputes arising out of any transaction with Twycross Zoo are subject to the exclusive jurisdiction of the English Courts. 
  

Save 40% this Summer voucher 

Valid for all selected opening dates until 31/12/2023. This offer is for 40% off full-priced admission, plus benefit from being upgraded to a free annual ticket. This offer must be booked in advance prioir to visiting and the valid voucher must be brought to Twycross Zoo on date of visit for redemption of entry. This offer cannot be used with any other discount or voucher. Subject to availability and change. These terms and conditions are in addition to Twycross Zoo's standard terms and conditions.

For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.

For any concerns, queries or complaints please contact our Guest Services team via email: information@twycrosszoo.org or phone: 01827 880250 (9am-6pm)

Twycross Zoo, acting reasonably at all times, reserves the right to refuse admission or ban from entry without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who acts in an inappropriate and/or undesirable manner.

Visitor Survey - issued on 15/03/2023

To be in with a chance to win a penguin encounter for up to 4 people, you must be complete our Visitor Survey (via email) before midnight on Sunday 31st March 2024. After the closing date we will choose a winner at random from all successful submissions and contact a winner within 10 working days. If you do not hear from us, this time around sadly you were not the winner of our competition. All standard terms and conditions of our Penguin Encounter will apply. The encounter must be booked and completed before the end of 2024 and is not transferable to another prize, or cash value. Twycross Zoo accepts no responsibility for costs associated with the prize, including, without limitation, travel to and from Twycross Zoo.