Vacancies

Twycross Zoo is an award winning zoo and visitor attraction based in rural south Leicestershire.  Founded in 1963, it became a registered charity in 1972. Attracting 500,000 visitors each year, Twycross Zoo is at a very exciting stage of development with the first phase of a 20 year masterplan underway.  The plan will see the zoo developing new habitats for a refreshed animal collection and enhanced visitor experience.  Twycross Zoo is at the forefront of conservation, education and research. It has a strong commitment to its award winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild.

 

PERMANENT ROLES

 

 

Guest Services Team Leader

 

We currently have a vacancy for a Guest Services Team Leader.  This role is responsible for leading and managing a team of people, overseeing key operational areas and visitor services.  The ideal candidate will have previous experience of management or supervision in a customer service role and have had responsibility for leading a team.  This role requires someone who is passionate about customer service and who wants to be part of an organisation which is continually improving.

 

Key Responsibilities:

  • Ensure high standards of customer service are provided at all times, dealing with customer enquiries in an effective and professional manner
  • Provide supervision, training and coaching to ensure that all team members and guest service areas are performing effectively
  • Working with the Guest Services Manager, manage, plan and deliver all activities and events
  • Recruit, develop and manage the Guest Services team, including up to 45 seasonal Rangers during high season
  • Liaise with new and existing suppliers to ensure their ethical policies are aligned to those of the zoo
  • Drive sales, maximise profit margins and ensure the quality and reliability of our services
  • Accurate pricing and overseeing of payment transactions, balancing of tills etc.

 

Key Skills & Requirements:

  • Enthusiastic, motivated and with an strong interest in customer service
  • Experience of working in a customer service environment
  • Good communication and organizational skills
  • Line Management or supervision experience
  • Working with a seasonal workforce

 

This role is a permanent full time position, working 5 days out of 7, including weekends, with an average of 38 hours per week. Weekends, school and public holidays are traditionally the organisations busiest times and key to the Commercial operation.  Salary is paid monthly with 31 days paid holiday per annum (including bank holidays).   Uniform is provided.

 

Please apply on-line by sending your CV with a covering letter detailing your salary expectations to: recruitment@twycrosszoo.org.

This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.

 

 

Sales Assistant

 

Twycross Zoo is an award winning zoo and visitor attraction based in rural south Leicestershire.  Founded in 1963, it became a registered charity in 1972. Attracting 500,000 visitors each year, Twycross Zoo is at a very exciting stage of development with the first phase of a 20 year masterplan underway.  The plan will see the zoo developing new habitats for a refreshed animal collection and enhanced visitor experience.  Twycross Zoo is at the forefront of conservation, education and research. It has a strong commitment to its award winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild.

 

We currently have a vacancy for a Sales Assistant.  This role has responsibility for the sale of all zoo products including school bookings, encounters and experiences, birthday parties and memberships. The ideal candidate will have previous experience in a customer focused/sales role.  This role requires someone who is passionate about customer service with a desire to contribute through sales activities.

 

Key Responsibilities:

  • Actively generate new business for the Zoo through pro-active telephone marketing
  • Manage and respond to all enquiries; email, telephone, face to face etc.
  • Ensure that sales procedures are followed correctly, with accurate billing of sales and payments received in line with terms and conditions
  • Ensure that accurate records of bookings/transactions are maintained, including maintaining CRM data

 

Key Skills & Requirements:

  • Excellent communication skills with a demonstrable track record in exceptional customer care.
  • Experience in a previous customer focused/sales role.
  • Motivated and professional
  • Capable of multi-tasking.
  • IT literate, competent in MS Word, Excel and Outlook.
  • Demonstrates a clear understanding of administration systems.
  • NVQ2/3 in Customer Service or Administration desirable

 

This role is a permanent full time position, working 5 days out of 7, including some weekends, with an average of 38 hours per week.  Rates of pay are £5.25 per hour at ages 16-17, £5.68 at ages 18-20, £6.95 at ages 21-24 and £7.20 at age 25 and above (Minimum School Leaving age for Health and Safety reasons).  Salary is paid monthly with 31 days paid holiday per annum (including bank holidays).   Uniform is provided.

Please apply on-line by sending your CV with a covering letter detailing your salary expectations to: recruitment@twycrosszoo.org.  This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.

 

 

Deputy Team Leader: Large Mammals

 

We currently have a vacancy for a Deputy Team Leader to work on our Large Mammals section. This area manages a range of ungulate and carnivore species including zebra, nyala, tapir, amur leopard, snow leopard, meerkat, Kirk’s dik dik, Asian elephant and giraffe.

 

Key Responsibilities:

  • A hands-on role, working on the section
  • Supervising all areas of daily animal husbandry
  • Developing, supervising and training staff
  • Taking administrative responsibility alongside other senior staff within the Large Mammals section

 

Key Skills & Requirements:

  • High performing and enthusiastic
  • Proven track record of zoo animal management
  • Substantial experience of zoological animal management, with at least 8 years’ relevant experience
  • Able to demonstrate good working knowledge of the natural history and management of large mammals
  • Good team worker with positive outlook
  • Excellent communication and IT skills
  • Committed to continued professional development of yourself and others
  • An animal related qualification such as ANCMZA or DZMAA

 

The role is on a permanent contract and is a full time position (working on average 5 days out of 7) , including weekend duties on a rota system. Salary is paid monthly with and 31 days paid holiday per annum (pro-rata).  Uniform is also provided

 

Please apply on-line by sending your CV with a covering letter to recruitment@twycrosszoo.org.

 

This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.

 

 

 

 

TEMPORARY / SEASONAL ROLES

 

 

Senior Animal Keeper: Large Mammals

Temporary contract and likely to last 6 months

 

We currently have a vacancy for a Senior Animal Keeper to work on our Large Mammals section which manages a range of ungulate and carnivore species including Asian elephant, giraffe zebra, nyala, tapir, Amur leopard, snow leopard, meerkat and Kirk’s dik dik.

 

Key Responsibilities:

  • working on the section, covering all areas of animal husbandry
  • assisting with the training and development of staff
  • training and record keeping
  • interacting with zoo visitors

 

Key Skills & Requirements:

  • minimum of 4 years’ experience as a keeper – must include working with hoofstock and carnivores, and/or preferably experience of managing elephants in protected contact
  • enthusiastic, high performing and motivated with a proven track record in zoo animal management
  • substantial working knowledge of the natural history and management of key species
  • good team worker with a positive outlook and excellent communication skills
  • commitment to continued professional development of yourself and other staff
  • previous experience of supervising and training staff
  • zoo keeping experience and a relevant animal-related qualification

 

The role is temporary for 6 months to cover maternity leave and includes weekend duties on a rota system. Salary is paid monthly and we provide uniform and 31 days holiday per annum.

 

Please apply on-line by sending your CV with a covering letter to: recruitment@twycrosszoo.org

This vacancy will close as soon as sufficient applications have been received, therefore you should submit your application as soon as possible.

 

 

 

 

Catering

The catering provision at Twycross Zoo is provided in partnership with Centerplate, specialists in venue and event catering.  For details of current vacancies please follow the link and click on Midlands vacancies: http://www.centerplate.co.uk/career-opportunities

 

 

Information for potential zookeepers

Zookeeping is a highly competitive career and positions in animal collections such as Twycross Zoo are highly sought after.  Applicants for any of our animal keeping vacancies would need to have a relevant, animal-related qualification such as National Certificate/Diploma in Animal Care or Animal Management or a degree in a subject such as Animal Behaviour, Animal Science or Zoology.

For trainee keepers, practical, hands-on experience is very important, so get as much animal-based experience as possible, preferably with zoo animals.  For higher grades, you will need to have several years’ relevant experience in order to be considered.

The British & Irish Association of Zoos and Aquariums (BIAZA) website has further information on careers in zoos.

Important information for all applicants

  • If applying for a current vacancy, please state clearly which role you are applying for in the subject line of your email application.
  • Unfortunately we do not keep candidate details or CVs on file and therefore cannot accept speculative applications.