Prices, payments and more!
Links to later in the page:
- Booking Your School Visit
- Pre-visit Information
- Prices and Payments
- Health and Safety
- Eating and Drinking
- Gift Shop
- Terms and Conditions
Booking Your School Visit
Visit Twycross Zoo for an experience your pupils will never forget! Treat the children to a day away from school that promises to be not only be exciting, but packed full of new things to see and learn about some of the fantastic animals that share our planet.
To book a school trip or to enquire further about what we can offer your school please call us on 01827 880250 option 3 or email bookings@twycrosszoo.org
It’s not just the price that makes us the ideal place for a school trip – there have never been more reasons to visit Twycross Zoo.
Pre-visit Information
We know that you want every detail of your visit planned before you get here. We know that you’ll want to see where the children will get off the coach, make sure you see the animals you have been talking about in school, see where the toilets are, find out where is best to eat lunch and everything else that will make your day great!
We offer free pre-visits to teachers so that all the planning can be done in advance and you can relax and enjoy the visit with your pupils.
Please contact bookings@twycrosszoo.org for the latest rates and most up to date information.
Health and Safety
We know that you will need to carry out a Risk Assessment before taking pupils on a trip so to make things easier for you we have put together Health and Safety information for you to use when completing your assessment. You can be assured that Twycross Zoo is a safe learning environment.
To make sure that our environment stays safe for everyone we ask that all pupils and students are effectively supervised. Please use your free adult ratios included in your ticket prices to make sure that supervision levels are appropriate for your groups.
Of course, as well as our visitors we have the welfare of our animal collection to look after too! All our animals are on carefully prepared and balanced diets so please remind your students not to feed them as it could lead to the animals becoming ill.
Eating and Drinking
Carrying packed lunches around the Zoo can be a bug bear for many. Unfortunately we cannot offer to store your lunches, there would be simply too many! However, our excellent catering team do offer a special price on packed lunches for school groups from just £5.50 (price increases with age) – that way you simply collect them when you are ready!
We have lots of lovely picnic areas around the zoo. There are nice large lawns behind Lorikeet Landing and near Wet ‘n’ Wild. For rainy days, there are a number of pagodas around the site, which can provide excellent shelter, these are available on a first come first served basis. . They are located around the zebra paddock and near rhinos and giraffes.
Gift Shop
We offer Twycross Zoo branded stationary sets for your students to take home and remember their day. These are available from just £4.00 per set and can be collected from our Gift Shop from 12pm on the day of your visit. Please request further details from the bookings team. Sets must be pre-ordered.
Terms and Conditions
We want you to have a great day out with us so please have a read through our terms and conditions below.
Before You Arrive:
- You will have received a comprehensive booking confirmation for your visit and this includes lots of very important information including the arrivals process, lunch provisions, risk assessments etc. A signed booking confirmation will need to have been received by us to ensure your booking is finalised.
- We ask that this document is forwarded to any staff attending the trip and particularly the lead teacher.
On Arrival:
- On arrival your coach can drop off students in our coach bays where you will be met by a member of the Guest Services team. The lead teacher will need to check in at Guest Services to declare their attendee numbers for which you will be invoiced post-visit (you can also pay by cash or card on the day).
- Failure to attend, to notify us of a cancellation of the booking or to check in at Guest Services on arrival will result in the school being charged for the visit as booked.
We no longer provide paper maps and ask that you either print these prior to your visit: Twycross Zoo Map or download our App which includes our map and lots more information.
May to July are our busiest times for school parties and you may experience a short delay in gaining entrance to the Zoo. It is a good idea to factor this in – especially if you have booked educational sessions.
During Your Visit
Please make sure that your supervision ratios are suitable for your party and that you supervise your party throughout your visit. We recognise that older children need their own freedom to roam but please note that it is the Group Leader’s responsibility to ensure effective supervision and behaviour of all students at all times whilst in the zoo. Please make sure we have your phone number.
Our Retail teams may ask for large parties of students to enter retail outlets in smaller groups.
We make a lot of effort to ensure that our site is safe and enjoyable for everyone. As such any instances of disruptive behaviour will be immediately reported to our Management Team. In some circumstances this can lead to whole school groups being asked to leave the zoo premises. We will also report poor behaviour to head teachers and reserve the right to refuse future admission to schools who have behaved badly.
All our animals are on carefully prepared and balanced diets. Please advise your students not to attempt to feed any of our animals. If they do so, this may lead to your students being asked to leave the site and to our animals becoming ill.
At quieter times of year, there may be fewer retail and catering opportunities on site. Please check with your welcome party which services are open, they are also displayed on a board at the entrance.
Contact us
If you need any help please get in touch: 01827 880250 option 3, or email bookings@twycrosszoo.org
