Privacy Policy


This website is owned and run by Twycross Zoo (East Midlands Zoological Society), registered charity number 501841.

Twycross Zoo is committed to protecting your privacy and security.

Twycross Zoo does not sell, trade, or rent your personal information to others.

Whenever you provide personal information we will treat that information in accordance with current UK Data Protection legislation.

Twycross Zoo holds details that you have provided (such as your name and email address) in order to keep you up to date with relevant news about the zoo and conservation.

We do not store any payment information.

How we use information

Twycross Zoo collects some anonymous information using Google Analytics, in order to get a better idea of our visitors as a group. This information is anonymous and in no way linked to your identifiable information (such as your name or email address). If you would prefer websites not to use your information in this way, please click here to opt out.

When making a booking with us, you are asked to provide your contact information so as we can confirm your purchase. You may, during this process, opt out of receiving any marketing communication from the zoo.

Financial Security

Twycross Zoo uses WorldPay to process online purchases. WorldPay uses a combination of established techniques and encrypted and digitally-signed protocol to protect the security of your personal data. When you enter the booking pages of our website, you enter secure pages (indicated by the letters https:// in the web address bar and/or a padlock symbol displayed in your web browser).


Cookies are small, harmless files that are placed on your hard drive by the server of almost every web page you visit. It recognises you as a visitor, and stores some anonymous information about your visit, such as the pages you visit, how long you stay on our website, where you viewed our website, and some publicly accessible information on your browser. You can restrict any website’s use of cookies by changing your browser’s settings; however this may affect the functionality of the website.

Filming and photography

Please be advised that filming and/or photography often takes place at Twycross Zoo, and may be used by Twycross Zoo and its affiliates and representatives, to promote the zoo in news articles, web casts, advertising, social media, or other channels.

By entering the zoo you waive your rights to any claims for payment in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, irrespective of whether a fee for admission or sponsorship is charged.


All content on this website, including text, photographs and graphics, are copyright Twycross Zoo unless otherwise stated. Content from this website must not be reproduced, modified or replicated in any electronic or print form without our express permission. If you would like to use any images from this website, please contact us at

Twycross Zoo endeavours to make sure all information on this website is correct and accepts no liability or responsibility for errors and omissions on the website. Twycross Zoo will often provide links to third party websites, such as our conservation projects. Twycross Zoo assumes no responsibility for content on these websites.


Please contact if you require further help.

Opening Times: 10am - 6pm