Terms and Conditions

Website and Copyright

All content on this website, including text, photographs and graphics, are copyright Twycross Zoo unless otherwise stated. Content from this website must not be reproduced, modified or replicated in any electronic or print form without our express permission. If you would like to use any images from this website, please contact us.

Thanks to Gillian Day, Kat Garland, and our keepers for providing some of the photographs used on this website.

Twycross Zoo endeavours to make sure all information on this website is correct and accepts no liability or responsibility for errors and omissions on the website. Twycross Zoo will often provide links to third party websites, such as our conservation projects. Twycross Zoo assumes no responsibility for content on these websites.

Stay Play Explore

For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.


All Experiences are valid for the date booked only. If you do not take up your experience on the date booked it cannot be transferred to another date. Please follow all directions given to you by our staff during your animal experiences.


Tickets are valid for the date booked only. Tickets are not transferable or refundable.  If, due to unforeseen circumstances, you are not able to visit us on the date that you were booked for please contact us on 0844 474177 or info@twycrosszoo.org where we may be able to amend the date.