Terms and Conditions


Tickets are valid for the date booked only. Tickets are not transferable or refundable. Tickets are subject to availability. All prices are correct at time of communication. Prices are variable, and occassionally offers will be added.

If, due to unforeseen circumstances, you are not able to visit us on the date that you were booked for please contact us on 0844 474177 or info@twycrosszoo.org where we may be able to amend the date.

Stay Play Explore

For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.


All Experiences are valid for the date booked only. If you do not take up your experience on the date booked it cannot be transferred to another date. Please follow all directions given to you by our staff during your animal experiences.

Opening Times: 10am - 6pm