Leicestershire based visitor attraction, Twycross Zoo, is pleased to announce a new partnership with catering specialists Lindley Heritage, a division of The Lindley Group.
Lindley will steer the catering and hospitality offer in order to further develop and enhance the service for the approximately 500,000 annual zoo visitors.
Mary-Lorraine Hughes, Acting CEO, commented: “This is a superb development for Twycross Zoo. Our customers can now expect a considerably enhanced service in each of our catering facilities on site; an improved food offer with quality at the top of our priority list and wait times kept to a minimum. This will add to the all-round great value family day out for our visitors.”
On May 26th 2013 Twycross Zoo entered its 50th year of business. The Zoo has developed from a comparatively small collection of animals to become one of Britain’s major Zoos, featuring animal exhibits, gardens and a nature reserve across 90 acres.
Mary-Lorraine Hughes, added: “After half a century of managing the catering in-house, we decided that it was time to look externally for some inspiration and expertise to help us develop our catering offering.
“Lindley Heritage could clearly see the long-term commercial potential for us to develop our offering and really opened our eyes to the opportunities we have here. They outlined a number of initiatives and plans for enhancing our catering services, and put forward an exciting proposition whereby they would invest in the infrastructure of the catering facilities, provide a guaranteed return from catering and events plus a share of the profits. This is great news.
“A major refurbishment programme of four key areas at the site will begin in the autumn, including the re-launch of the Himalaya Restaurant, part of Twycross Zoo’s free-to-enter welcome centre. The centre also features a Himalayan landscape themed snow leopard exhibit, conferencing facilities, the Twycross Gallery and 4000 square foot of retail therapy in the gift shop.
Jonathan Davies, Sales & Marketing Director of The Lindley Group, added: “Immediate plans are to introduce new menus and style of service at each of the cafés and restaurants located around the zoo, and create a new barbecue and outdoor seating area adjacent to the Dome Café for this summer season.
“Our partnership with Twycross Zoo will also look into building on their conference and events side of the business to accelerate a revenue stream for the site; and enable the management team to focus on its core business of running the zoo.”