FAQ

When are you open?

We are open every day except Christmas Day. We open at 10am, and we close at 6pm in summer and 5pm in winter. When we have special events, we sometimes stay open later, so check for detail of our events.

How much is it?

We have a range of prices, including children’s prices, concessions, and group rates. Our standard ticket includes a 10% donation, which allows us to claim Gift Aid on your ticket (Gift Aid does not mean you pay more). Click here to learn more about Gift Aid.

For our full admission prices and to book tickets, click here.

How do we get there?

Twycross Zoo is located on the A444, which can be accessed via the A5 and the M42 junction 11. Follow the brown attraction signs. You can also get to Twycross Zoo by bus from Nuneaton and Ashby de la Zouch. We recommend checking running times with the bus operator before travel.

You can find directions to the zoo here.

What animals do you have?

Twycross Zoo is renowned as a specialist primate zoo and has a wide variety of monkeys and apes, along with many other species, including some of the most endangered on our planet. We have around 500 animals from almost 150 species on show including Bornean orang utans, Amur leopards, Asian elephants, snow leopards, meerkats, Humboldt penguins, Western Lowland gorillas, giant Aldabran tortoises and the UK’s only breeding group of bonobos. Click here to see our animal listings.

When is the best time to see a certain animal?

Our animals have access to both indoor and outdoor enclosures during the day, and most of our indoor animal houses are open to the public. Just like us, sometimes animals like to have a little peace and quiet, and our exhibits are designed to give them places they can relax, so they may be harder to spot. If you cannot see an animal the first time you look, we suggest popping back later during your visit.

Often the best time to see an animal is when they are being fed, so check out our daily activities and feeding times here. Alternatively, ask at Guest Services on arrival or speak to a keeper, both of whom will be able to advise on the best time to see certain animals out and about.

Where can we park?

There is a large car park on site, with an area near the zoo for blue badge holders. Parking is free.

Is there disabled access?

Cafes, toilets, and most of our animal houses are accessible by wheelchair. Assistance dogs are permitted at the zoo, although they are not allowed in the ape or elephant houses. Unfortunately there is no disabled access to the inside of the lemur house.

Can I hire a scooter?

Yes, mobility scooters can be hired for £12, and need to be booked in advance from Guest Services. Identification should be produced on arrival. Please call us on 0844 474 1777 for more information.

Where can we eat?

We pride ourselves on providing you with great value quality food. Our Himalaya centre offers visitors a delicious array of food and drink featuring locally sourced ingredients from ethical suppliers. We also have a range of eateries on site, including the Twycross Fish Bar and several open grassy areas and benches for picnics. We also have an indoor picnic area.

Can I bring my dog?

Twycross Zoo does not allow dogs on Zoo property, including all car park areas and the Nature Reserve. We can’t allow your dog into the zoo because some of the zoo’s animals will be upset by the sight of a dog and your dog might be upset by our animals. Assistance dogs are allowed into the zoo but are unable to go into several areas for the same reasons.

The RSPCA says:

Dogs must never be left in a car in warm weather, even with a window open. DOGS DIE IN HOT CARS.  On a warm day the temperature inside a car can quickly soar to 120˚F/49˚C or even higher. If an animal left in a car is panting for breath it may be on its way to suffering heatstroke. Heatstroke can kill an animal very quickly. Leaving windows open or putting a bowl of water in the car does not help. Owners who put an animal at risk in this way could face prosecution.

Animal Welfare Act

In April 2007 the Animal Welfare Act 2006 came into force making it an offence for anyone to allow unnecessary suffering to an animal. Shutting a dog in a car on a warm day can cause it suffering as even a little sun can turn a car into an oven. Dogs only have sweat glands on the soles of their feet and up to 90% of their body is covered by hair. Panting and salivating causes them to lose massive amounts of fluid and they dehydrate quickly. On a hot day a dog’s temperature can rise very quickly and they could suffer from heatstroke in just 15 minutes.

The Zoo will not allow suffering to any animals, domestic or wild. Please be aware that visitors who bring a dog to the zoo will be asked to take the dog off site.  Thank you for your cooperation.

How do I become a zoo keeper?

Becoming a zoo keeper takes a lot of work. A love of animals is, of course, essential! We would recommend getting as much experience as possible in zoos and wildlife centres. An animal-related degree is always an advantage. Take a look at our employment pages for any current vacancies.

Is the Twycross Explorers Club running this weekend, and what are they doing?

Twycross Explorers is our Saturday club, open to all of our Junior Members aged 8 to 12. They meet on Saturday mornings (except bank holiday weekends) in Himalaya between 10.15am and 10.30am, and parents collect Twycross Explorers from Himalaya at 12.30pm. Each session has a different theme, including cleaning animal enclosures, recycling, horticulture and arts & craft. Activities are weather dependent, but we always have several activities planned for every eventuality. Find out more about our Membership scheme here.

Will you donate a prize for our charity event?

We receive a large number of requests for prizes for fundraising events. Twycross Zoo is a charity, so we only have a limited number of family tickets which are available for raffle prizes. Please contact us on info@twycrosszoo.org with details of your event and you will be entered into a monthly draw. Please note that we need at least a month’s notice of your event.

Are there any special offers on?

We are currently not running any special offers through third party websites. You can see all our admission prices, including concessions and group discounts, by clicking here. For the best value tickets, why not become a Member of Twycross Zoo? With membership starting at just £55 for an adult, and £40 for a child, and unlimited visits for 12 months, it could pay for itself in just three visits!

I’m a member of Twycross Zoo – can I bring my friends with me?

Yes, members can bring friends along with them, and their friends can get 10% off entry AND use our fast track entry point! Find out more about the benefits of membership here.

Can I hold my party/wedding/event at the zoo?

Yes, we have facilities to host birthday parties, weddings, conferences and more at the zoo. Click here to find out more, call us on 0844 474 1777 or email events@twycrosszoo.org

Can we feed or hold the animals?

In order to give them the most natural life possible, we do not handle most of our animals. However, you can get closer to some of our friendlier animals in Pets@Twycross.

You can feed several species at the Zoo, including penguins and meerkats. You can also go behind the scenes with our Keeper for the Day and Junior Keeper for the Day experiences. Click here to find out more.

Do you take credit or debit cards?

Yes, we accept most major credit and debit cards, and there is no charge for their use.

Is there a cash point in the zoo?

Yes, there is a cash point in our free-to-enter Himalaya centre. There is a small charge for use.

How does Twycross help conservation worldwide?

Twycross Zoo’s Conservation Welfare Fund has contributed over £350,000 since it was created in 2006. It has supported over 55 conservation and welfare projects from 27 different countries. We currently support several conservation projects including the world’s only bonobo sanctuary, an ape sanctuary in Cameroon, and a project aiming to reintroduce Amur leopards to the wild in the Russian Far East. Click here to learn more.

Can I do my work experience at Twycross Zoo?

We can take on work experience placements, however these are very popular. Please click here to see if we have any available placements.

What’s happening at the zoo on the day we’re coming?

Take a look at our schedule of daily activities, animal talks and feeding times. We also have lots of events and activities planned throughout the year – see our Twycross Zoo Events Calendar for more information.

I’m a student – can I do my research at Twycross Zoo?

Twycross Zoo welcomes research applications. Click here to find out more about previous projects and how to apply.

What are your animals called?

Each animal’s house has photographs and information on the animals that live there which can help you identify them.

What new animals and exhibits are you planning on getting?

We have lots of plans for new animals and exhibits, which we will announce once they have arrived. We like to give our new arrivals time to settle in before they welcome lots of visitors! The best way to keep up to date with news from the Zoo is to follow us on Facebook and Twitter, or check our Latest News.

I have found a stray wild animal, or have an unwanted exotic pet. Can I give it to the zoo?

We are members of BIAZA, EAZA, and WAZA and to ensure the health and welfare of our animals we can only accept animals from other members of these organisations.

If you find an animal in distress or are no longer able to care for a pet, we suggest contacting your local RSPCA centre.

Caring for an animal is a big responsibility that takes a lot of time and work, so please think carefully before buying any pet.

Where is the Nature Reserve?

Twycross Zoo Nature Reserve is an inland water ecosystem, developed to provide a natural habitat for rare and endangered native species. The Nature Reserve can be found towards the rear of our car parking area. Click here to view our map.

Can I bring a picnic?

Yes, we have plenty of picnic benches on site, and an indoor picnic area. We do ask that you please do not bring food and drink from outside into our Himalaya centre or other on-site restaurants.

Do you have baby changing facilities?

Yes, we have baby changing facilities in our Himalaya centre and at toilets around the site. Find them on our map.

Can I return to my car during my visit?

Yes, you can come in and out of the zoo during the day of your visit. Ask the staff at the pay kiosks to stamp your hand for you.

What happens if I need First Aid?

We have a team of fully First Aid trained staff on site. If you need First Aid please ask the nearest member of staff for assistance. Staff carry radios and can alert our team of First Aiders.

Can visitors smoke in the zoo?

Smoking is not permitted in any of the buildings around the zoo, including all covered areas. Smoking is permitted in all open spaces in the zoo, but we would ask smokers to be considerate of other visitors, and to dispose of all rubbish in the bins provided.

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