Accessibility

Disabled Facilities

Cafés, toilets and most animal houses are accessible by wheelchair. Assistance dogs are permitted at the zoo, although there is no access to the apes and elephants. There is no disabled access to the inside of the lemur house.

Mobility Scooters

Mobility scooters are available for hire at £12.00 (to be booked in advance) from Guest Services. Identification should be produced on arrival.

Toilets

There are several toilet blocks within the zoo including disabled toilets and baby changing facilities. Do visit the Himalaya bathrooms to see the sub beetle exhibit (we are currently waiting on our new leaf-cutter ant colony).

Wear your wellies!

Twycross Zoo is an outdoor attraction so we recommend visitors dress appropriately. In cold or wet weather a hat, scarf, waterproof jacket and wellies will ensure you can enjoy a fun filled day out at the Zoo.

Car Parking

There is a section of the car park near the zoo which is reserved for visitors with blue badges. Parking is free for all visitors and is normally within the zoo, so your vehicle is accessible at all times.

If you would like to speak to us further about our Facilities and Accessibility, call us on 0844 474 1777 or email info@twycrosszoo.org

Our policy on the admission of Registered Assistance Dogs

Twycross Zoo is committed to providing full access to all its visitors and reasonable adjustments have been implemented to ensure that the Zoo and its facilities are suitable for all.

Visitors with registered assistance dogs (pet dogs are not permitted anywhere on site) are welcomed to Twycross Zoo, although we do ask that this is arranged in advance through our Guest Services department. Due to the requirements of the Zoo’s resident animals it is however necessary to implement some adjustments during your visit.

We ask that assistance dogs wear the relevant approved harness/jacket and are kept on a short lead and under control at all times. It is the responsibility of the owner to ensure that assistance dogs do not foul pathways, with any faeces being cleaned up immediately and disposed of appropriately.

Dogs of any breed can frighten or antagonise some of our zoo animals and because of this we must limit their access in some areas of the zoo. With the exception of the indoor buildings at Pets@Twycross assistance dogs are not permitted inside any of the indoor animal houses or walk-through animal exhibits. If you wish to visit these areas facilities are available at Guest Services where assistance dogs can be left. It is the responsibility of the owner to ensure that any dog left in this facility is checked on an hourly basis during this time.

If at any time any of the animals around Twycross Zoo are reacting adversely or an assistance dog starts growling or barking we ask that you move away from that area to allow them to calm down and to ensure that our visitors and animals are safe and content.

Anyone bringing a registered assistance dog on site MUST report to Guest Services on arrival. Thank you for your cooperation.

This policy was written with reference to the BIAZA document ‘Biosecurity Advice for Permitting Assistance Dogs Entry into Zoos and Aquariums’ (January 2015).