🪪 What Do I Need to Bring With Me?

Please bring: 

  • A recent letter or statement showing your benefit 
  • Or a screenshot from your Universal Credit app 
  • Or a bank statement showing the payment 
  • Along with photo ID 

Related FAQs

£8 per person (adult or child).

Infants 2 Years & Under: Free 

Our reduced-price tickets are available for people receiving: 

  • Universal Credit 

  • Housing Benefit 

  • Working Tax Credit 

  • Income Support 

  • Income-related Employment and Support Allowance (ESA) 

  • Income-based Jobseeker’s Allowance (JSA) 

These tickets are available for up to six people per household, all living at the same address. Children 2 years & under go free and don’t need a ticket, but they must be accompanied by an adult with a valid booking. 

  • Book your Universal Credit Ticket online in advance here.

  • Tickets are not available to buy at the gate.

  • On arrival, show proof of your benefit and photo ID at the admissions desk 

  • Proof could be a letter, benefit statement, UC app screenshot, or bank statement showing payment - we take a friendly, common-sense approach 

  • To make sure these tickets are used fairly, we allow one booking per household per day, up to a maximum of six tickets. Bookings are linked to your email and postcode. 

  • Valid only for your booked timeslot
  • Daytime entry to zoo not included
  • Only available online in advance
  • Max. 6 tickets per booking

No - these tickets are only available to book online in advance. 

We know times are tough for many families, and we want to do what we can to help. These tickets are just one of the ways we’re making our zoo more accessible to all. 

If you’re able to pay add a small donation when booking, we’re incredibly grateful. Every extra pound helps support the work we do - from caring for animals to protecting wildlife and habitats around the world. 

How can we help?

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