📅 Dates & Timings 

Where is the trail located? 
The lantern trail is located entirely within Twycross Zoo. It follows a specially mapped route, starting at the main entrance and winding through key areas of the zoo – including The Gruffalo Discovery Land. You’ll receive a digital trail map before your visit and signage will guide you on the night. 

Can I visit the zoo and the lanterns on the same day? 
Yes! You’re welcome to visit both – just be aware that the zoo will close at 3:00pm before the lantern trail opens at 4:30pm. Our Himalaya Centre (toilets, Costa and shop) remains open during this gap. Lanterns entry requires a separate ticket. 

What do I need to bring? 
Please bring your booking confirmation email with your QR code ready for scanning. We recommend dressing for the weather – the trail is outdoors and can get chilly in winter, so warm, waterproof clothing and comfy footwear are essential. 

What happens if there is bad weather on the day of my visit? 
Lanterns of the Wild will go ahead in most weather conditions, including rain. In the case of severe weather, we’ll notify ticket holders by email with updates or rescheduling options. 

Can I buy tickets on the day? 
We recommend booking online in advance as popular dates may sell out. A limited number of tickets may be available on the day, but we cannot guarantee entry without a booking. 

Is the trail accessible? 
Yes – the trail is step-free and suitable for wheelchairs and pushchairs. Accessible toilets are available throughout the route. If you require assistance or have specific access needs, please contact us ahead of your visit. 

Are there strobe lights or lasers on the trail? 
No – there are no strobe effects or lasers used in the trail. Lighting effects are gentle and family-friendly. Our SEN-Friendly Evenings includes even further sensory adjustments. 

How long is the trail and how long does it take? 
The trail is approximately 1.5km long and takes around 60–90 minutes to complete, depending on your pace and stops along the way. 

Can I bring a scooter or bicycle? 
No, sorry – scooters, bikes and balance bikes are not permitted anywhere onsite for safety reasons. 

When is the grotto open? 
The grotto is open selected dates from November 16th, with dates and timeslots here LINK. You must book a dedicated timeslot in advance. 

When should I book my grotto ticket for? 

The show and Grotto location is at the start of the lantern trail, so we recommend booking your santa time just after your lantern entry time as it will only take you 5-10 mins to get to the location. 

Do I need a zoo or Lanterns ticket to access the grotto? 
Yes – a valid Twycross Zoo day ticket is required for grotto bookings before 4pm. For grotto visits after 4:45pm, you must hold a valid Lanterns of the Wild ticket. 

What’s included in the grotto ticket? 
Your ticket includes access to the grotto, a visit with Santa, and a heartwarming Christmas show.  

Will my child receive a present? 
Yes – all children with a paid for ticket will receive a Christmas gift from Santa. Children under 6 months are free but will not receive a present, if you want a present then you can select a child ticket.  

Do I need to book a ticket for a baby? 
Children under 6 months are free but we do require them to book a ticket. 

Is there a photo experience? 
Professional photography is available and photos will be available for purchase. 

Where is the grotto located? 
The grotto is located inside The Gruffalo Discovery Land. It’s clearly signposted from the main entrance. 

Is the grotto accessible? 
The Grotto is step free and accessible to pushchairs and wheelchairs. 

Can my child visit the grotto alone? 
No – all children must be accompanied by a supervising adult (18+) at all times.