⚠️ VISITOR UPDATE - 10 January 2026 – ZOO CLOSED ⚠️

Despite our best efforts to clear the snow and get the zoo ready to open this morning, the icy conditions on the ground mean we will not be able to open our gates to you all today, to ensure the safety of you and our teams ❄️

As the weather forecast is not set to change, and with more freezing temperatures later in the day, this closure will also includes tonight's Lanterns of the Wild experience. We know that this decision will be disappointing, but hope you can understand our need to keep all of you, and our teams safe; whilst also giving you as much notice as possible.

If you have booked tickets to Lanterns of the Wild, we're sorry we won't see you tonight, but look forward to welcoming you on another evening. You are able to reschedule to another available date at no additional cost. Please check your emails over the next couple of hours for full instructions of how to do this.  

Annual Ticket holders: Reschedule daytime visits by logging into our website and booking a repeat visit.

Tomorrow (11 January): We currently plan to open the zoo as normal at 11am tomorrow (Sunday 11 January), but should this change, we will provide regular updates here. 

How do I activate my Zoo Admission Ticket?

When you purchase an Zoo Admission Ticket with free return visits for 12 months, you need to 'activate' your ticket after your first visit to enable you to book your future visits.  

If you don't have an account and you checked out as a guest or you , you can set one up for the first time by clicking here. Once you've got an account you'll be able to follow the steps in your online account under 'Passes' and do things such as taking a picture of yourself to activate your pass. 

If you have an account but need to login to activate your pass, click here. 

Related FAQs

Yes, you must pre-book all visits at least 24hrs prior to your preferred visit date.  

To access on the day return visits and a variety of other benefits, please explore upgrading to our Annual Pass+ or Conservation Membership ticket options here Tickets & Passes 

Please ensure that you have activated your passes first – information on activating your passes can be found below.

Once your passes are activated, you can then click 'Book Now' when you are logged in to your account. Please select the ‘Book your return visit’ option followed by making sure you click 'Book Pass Holder' on each of the pass holders you'd like to book onto your next zoo day.  

If you'll be visiting with someone who doesn't yet have a pass, you can 'Add' additional tickets to the same order underneath adding your return tickets.  

How can we help?

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