Book return tickets

Things looking slightly different?

What’s Happening? We're upgrading to a new ticket system to enhance your experience with us. This upgrade will bring several new features and benefits designed to make your visits even more enjoyable and convenient.

Why the Change? Our goal is to provide you with a seamless and enriched experience each time you interact with us, whether online or at the zoo. The new system will offer:

  • Streamlined Account Management: Easily manage your account details, renew your annual pass, change your visit date and track your visit history all in one place.
  • Faster Entry: Enjoy quicker access to the zoo with our updated ticket scanning process.
  • Exclusive Pass Holder Perks: Continue to be the first to know about special events, pass holder-only perks and exclusive offers.
  • Enhanced Communication: Receive timely updates and personalized information tailored to your interests.

What Do You Need to Do?

  • Great news! Your Twycross Zoo account has been successfully migrated to our new booking system. To finish setting up your account you'll need to follow the link below where you'll be asked to enter your email address. 


  • Once successfully entered you'll be sent a password reset email which will allow you to finish the set up of your new account.


  • Once in the account you’ll need to upload your photo into the new system, please click ‘My passes’ and take your new photo. This means that next time you visit you’ll only need to scan one pass to enter the zoo and it’ll be quicker for you!


If you have any questions or need assistance, our customer service team is here to help. You can reach us at

Thank You for Your Support!

Your continued support helps us in our mission of conservation and care for our amazing animals. We appreciate your understanding and cooperation during this transition and look forward to providing you with an even better experience at Twycross Zoo.

Join the herd - Zebra stripes


Join our mailing list to keep up to date with Twycross Zoo news and special offers.