Help
How can we help?
Trending Topics
Yes, you must pre-book all visits at least 24hrs prior to your preferred visit date.
To access on the day return visits and a variety of other benefits, please explore upgrading to our Annual Pass+ or Conservation Membership ticket options here Tickets & Passes
Please ensure that you have activated your passes first – information on activating your passes can be found below.
Once your passes are activated, you can then click 'Book Now' when you are logged in to your account. Please select the ‘Book your return visit’ option followed by making sure you click 'Book Pass Holder' on each of the pass holders you'd like to book onto your next zoo day.
If you'll be visiting with someone who doesn't yet have a pass, you can 'Add' additional tickets to the same order underneath adding your return tickets.
When you purchase an Zoo Admission Ticket with free return visits for 12 months, you need to 'activate' your ticket after your first visit to enable you to book your future visits.
If you don't have an account and you checked out as a guest or you , you can set one up for the first time by clicking here. Once you've got an account you'll be able to follow the steps in your online account under 'Passes' and do things such as taking a picture of yourself to activate your pass.
If you have an account but need to login to activate your pass, click here.
General FAQs
Twycross Zoo is open daily, except for Christmas Day.
Tickets to Twycross Zoo include Adult (18+ years), Child (3-17 years) and Infant (under 3 years). Find out more about our prices by clicking the link below.
Remember to add gift aid to your ticket during check out. Twycross Zoo is a charity and your tickets help us protect endangered species both at our zoo and around the world. Gift Aid is at no extra cost to you, but allows us to claim tax back from the Government’s Gift Aid scheme. This means we receive an extra 25p for every £1 you spend at no extra cost to you.
Twycross Zoo is located on the A444 which can be accessed via the A5 and the M42 junction 11. Look out for the brown zoo signage on the roads on your journey. Click here for directions to Twycross Zoo.
Twycross Zoo is only place in the UK home to the four great apes. As well as being known worldwide as a specialist primate zoo, there are a variety of animals to see at Twycross Zoo. Click here to see a full list of our animals.
Our animals have access to both indoor and outdoor habitats. Just like us, animals like to have some peace and quiet and our habitats are designed to give them places they can relax – which may make it harder to spot them. If you cannot see an animal, we suggest checking back later during your visit. Alternatively ask at Guest Services or speak to a Zoo Keeper both of whom will be able to advise on the best time to see certain animals.
Cafes, toilets, and most of our animal habitats are accessible by wheelchair. Assistance dogs are permitted at Twycross Zoo, although they are not allowed in some selected habitats. Speak to Guest Services on arrival for more details. A changing places facility is also available to use. Find out more about accessibility at Twycross Zoo here.
Yes. Mobility scooters, wheelchairs and strollers/buggies can be hired at Twycross Zoo. These are cleaned thoroughly after every use and remain safe to use across our zoo. Pre-booking recommended.
We pride ourselves on providing you with great value quality food. Our Himalaya Welcome Centre offers visitors a delicious array of food and drink featuring locally sourced ingredients from ethical suppliers. We also have a range of eateries on site, including The Catch Fish Bar and several open grassy areas and benches for picnics.
Twycross Zoo does not permit dogs. This includes in all car park areas and the Nature Reserve. We are unable to allow dogs as our animals may become distressed by the sight of a dog and also your dog may be upset by our animals. Assistance dogs are allowed into the zoo but are unable to go into several areas for the same reasons.
INFORMATION FROM THE RSPCA
Dogs must never be left in a car in warm weather, even with a window open. DOGS DIE IN HOT CARS. On a warm day the temperature inside a car can quickly soar to 120˚F/49˚C or even higher. If an animal left in a car is panting for breath it may be on its way to suffering heatstroke. Heatstroke can kill an animal very quickly. Leaving windows open or putting a bowl of water in the car does not help. Owners who put an animal at risk in this way could face prosecution.
Animal Welfare Act
In April 2007 the Animal Welfare Act 2006 came into force making it an offence for anyone to allow unnecessary suffering to an animal. Shutting a dog in a car on a warm day can cause it suffering as even a little sun can turn a car into an oven. Dogs only have sweat glands on the soles of their feet and up to 90% of their body is covered by hair. Panting and salivating causes them to lose massive amounts of fluid and they dehydrate quickly. On a hot day a dog’s temperature can rise very quickly and they could suffer from heatstroke in just 15 minutes.
Twycross Zoo will not allow suffering to any animals, domestic or wild. Please be aware that visitors who bring a dog to the zoo will be asked leave and take the dog off site.
Becoming a zoo keeper takes a lot of work. A love of animals is, of course, essential! We would recommend getting as much experience as possible in zoos and wildlife centres. An animal-related degree is always an advantage.
We receive a large number of requests for prizes for fundraising events. Twycross Zoo is a charity, so we only have a limited number of prizes available to give away. Please contact information@twycrosszoo.org.
Our best value ticket is a Twycross Zoo Membership and more information can be found here. For information about admission tickets and the latest offers click here.
Yes, we accept most major credit and debit cards, and there is no charge for their use.
Twycross Zoo’s Conservation Welfare Fund has contributed way over £350,000 since it was created in 2006. It has supported over 55 conservation and welfare projects from 27 different countries. We currently support several conservation projects, find out more here.
We can take on work experience placements, however these are very popular. Please click here to see if we have any available placements.
Twycross Zoo welcomes research applications. Click here to find out more about previous projects and how to apply.
Twycross Zoo are members of BIAZA, EAZA, and WAZA and to ensure the health and welfare of our animals we can only accept animals from other members of these organisations.
If you find an animal in distress or are no longer able to care for a pet, we suggest contacting your local RSPCA Centre. Caring for an animal is a big responsibility that takes a lot of time and work, so please think carefully before buying any pet.
Twycross Zoo’s Nature Reserve is an inland water eco-system, developed to provide a natural habitat for rare and endangered native species. The Nature Reserve can be found towards the rear of our car parking area by following the signage.
Yes, we have plenty of outdoor picnic benches on site.
Yes, we have baby changing facilities in our Himalaya Welcome Centre and in our toilet facilities around the Twycross Zoo.
Yes, you can. Please inform a member of our team at our Ticket Kiosks if you intend to do this.
We have a team of fully first aid trained staff at Twycross Zoo. If you need first aid please ask the nearest member of staff for assistance. All of Twycross Zoo staff carry radios and can alert our team of first aiders.
Smoking and vaping is permitted only in the designated smoking/vaping area. This is located to the left rear side of Guest Services. Please ensure you dispose of all rubbish safely in the bin provided.
We don’t have a cashpoint on site, however the gift shop offers cash back on purchases over £5. All of our pay points take contactless card.
No, sorry – scooters, bikes, balance bikes and footballs/other ball games are not permitted anywhere onsite for safety reasons.
Zoo Plus FAQs
No changes will be made to your existing pass. Zoo Plus is a new product with new benefits, and your current benefits will remain the same until your pass expires.
No, it won’t automatically switch. Please visit our website to purchase a Zoo Plus ticket.
This is currently only available to Zoo Plus ticket holders.
Yes, these can be booked in the same way all essential companion tickets are booked.
Yes, Zoo Plus tickets will enable free return tickets to be purchased on the day.
If you have a child Zoo Plus ticket, you can book your free session as soon as you activate your pass! You can do this by logging in to your account. After this is complete, simply book your timeslot via our website.
Free soft play slots are available exclusively to Zoo Plus tickets and Conservation Members. A valid QR code or booking reference must be shown on arrival.
Yes. All soft play sessions must be booked in advance for Zoo Plus tickets. Walk-ins are not guaranteed due to limited capacity and may be turned away if the session is full.
Availability varies by day and time. Free slots are offered subject to availability and may not run during peak periods, special events, or maintenance closures.
Booking Soft Play must be done in advance and we ask Zoo Plus holders to only book your next visit ahead to ensure there is enough capacity for all.
Sessions typically run for 60 minutes, depending on the schedule.
No. Only the child(ren) covered by a Zoo Plus ticket are eligible for free slots. Additional children may attend at the standard soft play entry price.
Yes. An adult must remain in the soft play area at all times. Staff supervision is support only and does not replace parental supervision.
Yes. To ensure fairness for all ticket holders, free slots may be limited to one session per child per day.
Late arrivals may lose part of their session. Times cannot be extended or rescheduled on the day.
Yes, but cancellations should be made as early as possible so the slot can be released to other ticket holders. Rebooking is subject to availability.
The child will be able to enter until they are too old/tall, but not after. No refunds or partial refunds will be given.
This offer is only available to Zoo Plus ticket holders.
If you forget your cup you can obtain your discounted hot drink with any reusable cup. If you don’t have a reusable cup then the hot drink will be charged at full price.
Tea, Americano, Latte, Cappuccino – all other drinks will be charged at normal price.
Pass holders must present their Zoo Plus membership in order to redeem the offer.
Ticket & Membership FAQs
Please ensure that you have followed the steps on our website to activate your pass by clicking here.
If you are still unable to activate your passes, please contact the team by clicking here, and provide us with your order number along with the full name, date of birth, postal address and email address of each person on your booking to enable us to activate and allocate each pass for you.
When you have activated your annual pass or membership you will be able to book return visits through the my account area here https://booking.twycrosszoo.org/user/my_account
When you are pre-booking your visit, you will be asked to pick a date and time slot. On the day of your visit, our Himalaya Visitor Centre will be open should you arrive early.
During peak periods, we may not be able to accommodate early entry therefore please do not head to our ticket gates until the time of your entry slot.
No, your tickets are digital and can be accessed in your confirmation email or via your account. Please keep your tickets safe to show to our team on arrival.
If you have not received a confirmation email or are unable to access your tickets, please speak to a member of the team on arrival who will be able to search for your booking details on our system.
If you forget your account details, you will be able to reset your password to gain access.
Only the original purchaser of each Annual Ticket and those associated with the account can use the tickets. Upon arrival at the zoo you will be required to present your Annual Ticket.
Yes, the value of the gift card can be used against annual tickets, annual memberships, soft play, mobility hire and animal experiences.
Yes, you can upgrade your Annual Ticket to a Conservation Membership within 28 days of your original Annual Ticket or Pass Plus purchase. If you wish to upgrade more than 28 days after your initial purchase the remaining time on your membership will be adjusted accordingly. Visit Guest Services or contact us via email at information@twycrosszoo.org
We offer Blue Peter badge holders free admission to Twycross Zoo . One paying adult is required for each Blue Peter badge holder obtaining free admission. There is no requirement to book a ticket in advance, just remember to bring your Blue Peter ID card to show at our admission kiosk on the day of your visit.
Available dates and times to visit Twycross Zoo can be found on our website here Opening Times for Twycross Zoo
The 12 month period is from your date of purchasing a Zoo Admission Ticket.
Yes you must pre-book all visits at least the day before.
Yes, you can. Please read our terms and conditions here https://twycrosszoo.org/terms-conditions/
We pride ourselves on providing you with great value quality food and locally sourced ingredients from ethical suppliers.
We have a range of eateries on site, including The Catch Fish & Chip shop, The View restaurant, serving an variety of pizza and pasta options, Costa Coffee and Oh Crumbs café, located in the Gruffalo Discovery Land alongside a number of snack and drink outlets across the zoo.
You are also welcome to bring your own picnic with you – we have several open, grass areas with benches around the zoo.
Our Zoo Admission Ticket is our standard entry ticket, giving you 12 months of free return visits. Our Annual Pass + and Conservation Membership give you additional benefits – for the full list of benefits and to find the perfect ticket for you, please head to our tickets page here Tickets & Passes for more information.
Car Parking FAQs
Parking charges apply from the 15th February 2025
Over the next 2 years, as a charity, we need to spend £1.5 – 2 million on essential infrastructure improvements to our car parks. This work is vital and unavoidable to ensure we maintain a safe, enjoyable experience for our visitors.
Thank you for your understanding, we look forward to you seeing the improvements on your future visits.
Car parking will be a flat rate of £3.50 per vehicle. This will not increase during school holidays, weekends, or any other seasonal peaks.
Yes, there is no change in parking costs on any day.
Payment can be made in advance when booking your first visit or a repeat visit on our website. Payment can also be made on the day of your visit using one of our parking pay points
This is a daily charge. Car park charges will not adjust to time spent at the zoo.
No, there is a 30-minute grace period for dropping-off and picking-up at the zoo.
Yes, all visitors using the zoo facilities must pay the £3.50 car parking charge.
No, our Twycross Zoo Conservation Members do not pay for parking as this is one of their many membership perks to enjoy.
Yes, you can pay for parking in-advance of your visit on the Twycross Zoo website. We recommend this for all visitors.
No, our car park will be operated using ANPR (Automatic Number Plate Recognition) there is no barrier, and no need to display a ticket in your vehicle.
Yes, your vehicle can leave and re-enter the Twycross Zoo car park on the same day without being charged more than once.
Yes, all vehicles must pay the £3.50 parking charge.
No, there is no discount for accessible parking, all vehicles cost £3.50.
Our car park will operate using an ANPR system that will recognise your registration plate entering and exiting the zoo.
If you don’t pay for your parking, you will receive an enforcement penalty charge of £40.
Yes, if you don’t pay for parking, you will receive a £40 enforcement penalty. If this is paid within 14 days, the penalty will reduce to £20.
No, sorry, parking payments cannot be backdated. Please ensure you pay in advance or on the day to avoid parking fines.
General Admission FAQs
For the best renewal price available, please login to your account on our website.
Yes, Zoo Admission Tickets are valid during peak-times and school holidays, as long as they have a valid reservation. There may be select dates that Zoo Admission Ticket holders do not have access to reserve, for example if the zoo is closed for a training day.
Yes, you can visit as often as you like with an Zoo Admission Ticket, as long as you have a valid reservation. There may be select dates that Zoo Admission Ticket holders do not have access to reserve, for example if the zoo is closed for a training day.
Annual Pass Plus FAQs
To upgrade to an Annual Pass Plus ticket and benefit from amazing discounts and free parking, please speak to a member of the team on your next visit or contact us here.
Yes, but Annual Pass Plus ticker holders can take advantage of same-day reservations.
Conservation Membership FAQs
The exclusive members-only early bird tour will give our Conservation Members exclusive access to the zoo, guided by one of our wonderful zoo experts. Learn more about our amazing animals and the inner workings of our charity zoo.
We have recently made some changes to the reciprocal zoo's you can visit with your Membership. Until 1st May 2025, Members can visit Chester Zoo, Bristol Zoo Project, and Paignton & Newquay Zoo.
We will continue to have reciprocal entry with Marwell Zoo, Edinburgh Zoo, Highland Wildlife Park, Dublin Zoo, Belfast Zoo and new for 2025…Hertfordshire Zoo.
Our reciprocal partner zoos, may offer only one visit per annum, please enquire for more information.
No, Conservation Members don’t need to reserve their visit in advance and can simply show up to the zoo.
No, Conservation Members don’t need to pay for parking on any of their zoo visits.
No, there will be no changes to your existing membership, in fact you will instantly benefit from increased discounts and free parking until the end of your current membership.
