Lorikeet Landing will be closed between 6th-12th May due to essential work.
Wet & Wild area of our Zoo will be closed on 14th May due to essential work.

I have an annual ticket that I haven’t been able to activate, how do I activate it?

Please ensure that you have followed the steps on our website to activate your pass by clicking here.

If you are still unable to activate your passes, please contact the team by clicking here, and provide us with your order number along with the full name, date of birth, postal address and email address of each person on your booking to enable us to activate and allocate each pass for you.  

Related FAQs

Great news! Your Twycross Zoo account has been successfully migrated to our new booking system. To set up your account you'll need to follow the link below where you'll be asked to enter your email address. 
Once successfully entered you'll be sent a password reset email which will allow you to  set up your new account.
Once in the account you’ll need to upload your photo into the new system, please click ‘My passes’ and take your new photo.
That’s it, you can book return visits from the my account area.

When you have activated your annual pass or membership you will be able to book return visits through the my account area here https://booking.twycrosszoo.org/user/my_account

When you are pre-booking your visit, you will be asked to pick a date and time slot. On the day of your visit, our Himalaya Visitor Centre will be open should you arrive early.  

During peak periods, we may not be able to accommodate early entry therefore please do not head to our ticket gates until the time of your entry slot.  

No, your tickets are digital and can be accessed in your confirmation email or via your account. Please keep your tickets safe to show to our team on arrival. 

If you have not received a confirmation email or are unable to access your tickets, please speak to a member of the team on arrival who will be able to search for your booking details on our system.  

If you forget your account details, you will be able to reset your password to gain access.  

Only the original purchaser of each Annual Ticket and those associated with the account can use the tickets. Upon arrival at the zoo you will be required to present both your Annual Ticket and your digital photograph.

Yes, the value of the gift card can be used against annual tickets, annual memberships, soft play, mobility hire and animal experiences.

Yes, you can upgrade your Annual Ticket to a Conservation Membership within 28 days of your original Annual Ticket or Pass Plus purchase. If you wish to upgrade more than 28 days after your initial purchase the remaining time on your membership will be adjusted accordingly. Visit Guest Services or contact us via email at information@twycrosszoo.org 

We offer Blue Peter badge holders free admission to Twycross Zoo . One paying adult is required for each Blue Peter badge holder obtaining free admission. There is no requirement to book a ticket in advance, just remember to bring your Blue Peter ID card to show at our admission kiosk on the day of your visit. 

Available dates and times to visit Twycross Zoo can be found on our website here Opening Times for Twycross Zoo  

The 12 month period is from your date of purchasing the Annual Ticket.

Yes you must pre-book all visits at least the day before.

Yes, you can. Please read our terms and conditions here https://twycrosszoo.org/terms-conditions/

We pride ourselves on providing you with great value quality food and locally sourced ingredients from ethical suppliers.  

We have a range of eateries on site, including The Catch Fish & Chip shop, The View restaurant, serving an variety of pizza and pasta options, Costa Coffee and Oh Crumbs café, located in the Gruffalo Discovery Land alongside a number of snack and drink outlets across the zoo.  

You are also welcome to bring your own picnic with you – we have several open, grass areas with benches around the zoo.  

Our Annual Ticket is our standard entry ticket, giving you 12 months of free return visits. Our Annual Pass + and Conservation Membership give you additional benefits – for the full list of benefits and to find the perfect ticket for you, please head to our tickets page here Tickets & Passes for more information. 

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