Terms and Conditions
Corona Virus Update
The safety and wellbeing of our animals, staff and visitors are paramount and in extreme circumstances such as a global pandemic we reserve the right to close certain areas of the zoo or the whole zoo itself.
Pre-Booked Twycross Zoo Admission Tickets
Where you have selected a specific date to visit the Zoo when purchasing your ticket and we are subsequently unable to accommodate you on that date for any reason other than your failure to comply with these Terms, we will use reasonable endeavours to agree an alternative date with you but, in the event that this proves impossible, we reserve the right to cancel your booking and provide you with a refund of the price paid to us for your ticket.
The prices of the Services are as quoted on our Site. We take all reasonable care to ensure that the prices of Services on our Site are correct but, in the event of an error in the price of Services you ordered, the below will apply.
(a) where the Service’s correct price is less than the price stated on our Site, we will charge the lower amount; and
(b) if the Service’s correct price is higher than the price stated on our Site, we will contact you by email to the email address provided at the time of placing your order as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process within a reasonable period of time, we will treat the order as cancelled and notify you by email.
If we are in a position such as a global pandemic (e.g. Corona Virus) then it is at the discretion of the zoo to defer any experiences and Birthday parties to be rearranged for a later date. If you have an experience booked then please contact us via email firstname.lastname@example.org and we will endeavour to respond as soon as we can to book in another date with you to be used prior to 31st December 2020. All of our experiences are limited and therefore are subject to availability.
In the event that we have to reschedule any Encounter Day to a different date and you are unable to attend the rescheduled date we reserve the right to cancel your booking and provide you with a refund of the price paid to us for the Encounter Day.
Twycross Zoo reserves the right to withdraw, change or cancel these terms and conditions at any time.
Tickets are valid only for the date booked. Tickets are not transferable or refundable. Entry to the zoo is subject to availability and not guaranteed, should entry be problematic we will work to ensure we offer a suitable alternative. If, due to unforeseen circumstances, you are not able to visit us on the date that you were booked for please contact us on 0844 474177 or email@example.com where we may be able to amend the date.
Twycross Zoo uses your personal data to administer your account, process your orders and provide confirmation and information about the products and services you have requested from us.
Twycross Zoo uses WorldPay to process online purchases. WorldPay uses a combination of established techniques and encrypted and digitally-signed protocol to protect the security of your personal data. When you enter the booking pages of our website, you enter secure pages (indicated by the letters https:// in the web address bar and/or a padlock symbol displayed in your web browser).
10% Off Pre-Booked Twycross Zoo Admission Tickets
Get 10% off Twycross Zoo admission tickets when you pre-book online up to midnight the day before your visit. Cannot be used in conjunction with any other offer. Subject to change.
Stay Play Explore
For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.
All Experiences are valid for the date booked only. If you do not take up your experience on the date booked it cannot be transferred to another date. Please follow all directions given to you by our staff during your animal experiences. Twycross Zoo takes no responsibility for damage to clothing or personal items during your experience.
Twycross Zoo does not store any payment information.
For more information about how we process and use your data, please click here.