Terms and Conditions
If at any time you wish to make a complaint about your experience of Twycross Zoo, please log your complaint to email@example.com and a member of the team will be back in touch as soon as possible.
The safety and wellbeing of our animals, staff and visitors are paramount and in extreme circumstances such as a global pandemic we reserve the right to close certain areas of the zoo or the whole zoo itself.
Tickets are valid only for the date booked. Tickets are non-transferable and non-refundable however we have introduced exceptions to this rule in light of the current situation around covid-19.
In the event of one of the reasons below we will endeavor in the first instance to move your booking contact a member of our Guest Services Team on firstname.lastname@example.org or 01827 880 250 to discuss this further:
- You have tested positive for Covid-19 or are awaiting test results
- You are experiencing symptoms of Covid-19 including but not limited to a high temperature, continuous cough and/or loss of taste and smell
- A member of your household has tested positive for Covid-19 or is displaying symptoms
- You reside in a tiered zone with travel restrictions
Please be aware that you may be asked to provide evidence of the above.
If we are in a position such as a global pandemic (e.g. Corona Virus) then it is at the discretion of the zoo to defer any experiences and Birthday parties to be rearranged for a later date. If you have an experience booked then please contact us via email email@example.com and we will endeavour to respond as soon as we can to book in another date with you to be used prior to 31st December 2020. All of our experiences are limited and therefore are subject to availability.
In the event that we have to reschedule any Encounter Day to a different date and you are unable to attend the rescheduled date we reserve the right to cancel your booking.
Twycross Zoo reserves the right to withdraw, change or cancel these terms and conditions at any time.
Twycross Zoo uses your personal data to administer your account, process your orders and provide confirmation and information about the products and services you have requested from us.
Twycross Zoo uses WorldPay to process online purchases. WorldPay uses a combination of established techniques and encrypted and digitally-signed protocol to protect the security of your personal data. When you enter the booking pages of our website, you enter secure pages (indicated by the letters https:// in the web address bar and/or a padlock symbol displayed in your web browser).
Stay Play Explore
For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.
Twycross Zoo does not store any payment information.
For more information about how we process and use your data, please click here.