Terms and Conditions
Purchasing tickets
All of our bookings are non-refundable. In the instance that you are not able to attend the zoo for your chosen date, please contact information@twycrosszoo.org and a member of the team will be able to assist. This applies to standard ticket bookings only. Premium events are non-refundable and non-transferable.
Coronavirus Update
The safety and wellbeing of our animals, staff and visitors are paramount and in extreme circumstances such as a global pandemic we reserve the right to close certain areas of the zoo or the whole zoo itself.
Experiences
If we are in a position such as a global pandemic (e.g. Covid-19) then it is at the discretion of the zoo to defer any experiences and Birthday parties to be rearranged for a later date. If you have an experience booked then please contact us via email bookings@twycrosszoo.org and we will endeavour to respond as soon as we can to book in another date with you. All of our experiences are limited and therefore are subject to availability.
In the event that we have to reschedule any Encounter Day to a different date and you are unable to attend the rescheduled date we reserve the right to cancel your booking.
Your data
Twycross Zoo uses your personal data to administer your account, process your orders and provide confirmation and information about the products and services you have requested from us.
Twycross Zoo uses WorldPay to process online purchases. WorldPay uses a combination of established techniques and encrypted and digitally-signed protocol to protect the security of your personal data. When you enter the booking pages of our website, you enter secure pages (indicated by the letters https:// in the web address bar and/or a padlock symbol displayed in your web browser).
Twycross Zoo does not store any payment information.
For more information about how we process and use your data, please click here.
Complaints
Please speak to a member of staff at Guest Services if you wish to make a complaint whilst you are visiting us. You can email our team at info@twycrosszoo.org and we will be back in touch with you as soon as possible.
Stay Play Explore
For the full terms and conditions of Stay Play Explore, please visit the Go Leicestershire website.
Twycross Zoo reserves the right to withdraw, change or cancel these terms and conditions at any time
