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When you purchase a Annual Ticket with free return visits for 12 months, you need to 'activate' your ticket after your first visit to make this an Annual Ticket and be able to book your future visits.
If you don't have an account and you checked out as a guest, you can set one up for the first time by clicking here. Once you've got an account you'll be able to follow the steps in your online account under 'Passes' and do things such as taking a picture of yourself to activate your pass.
If you have an account but need to login to activate your pass, click here.
Once your passes are activated, you can then click 'Book Now' when you're logged in to reserve your next visit. Making sure you click 'Book Pass Holder' on each of the pass holders you'd like to book onto your next zoo day.
If you'll be visiting with someone who doesn't yet have a pass, you can 'Add' additional tickets to the same order to make this smooth at check out.
We're so pleased you've purchased our Annual Ticket with 12 months free returns!
Once you've completed your booking online you will be sent your e-tickets. Please keep this email safe as this is your proof of purchase you'll need to show when you enter our zoo. Tickets can also be saved into your chosen digital wallet for ease.
Once you've visited our zoo for the first time, you can start looking forward to many more visits for endless adventure by using your quick and easy online account to activate these tickets to become an 'Annual Ticket' and then book your return trips to our zoo.
To learn more about how you can book your return visits to Twycross Zoo, follow steps by clicking here.
Yes, you must pre-book all visits at least the day before using our online booking tool. Log into your account and click on the 'Book Now' button to add all of your Annual Passes to a booking, select your chosen day, add on any additional things such as Soft Play entry and then go through to check out where all of your Annual Pass ticket bookings will be free of charge.
Please click here if you have not activated your Annual Tickets yet for further support.
General FAQs
In 2023, Twycross Zoo is open daily, except for Christmas Day.
Tickets to Twycross Zoo include Adult (18+ years), Child (3-17 years) and Infant (under 3 years). Book online.
Remember to add gift aid to your ticket. Twycross Zoo is a charity and your tickets help us protect endangered species her at the zoo and around the world. If you add a 10% donation to your ticket we can claim tax back from the Government’s Gift Aid scheme. This means we receive an extra 25p for every £1 you spend at no extra cost to you.
For exclusive student discounts visit www.studentbeans.com/
Twycross Zoo is located on the A444 which can be accessed via the A5 and the M42 junction 11. Look out for the brown zoo signage on the roads on your journey. Click here for directions to Twycross Zoo.
Twycross Zoo is only place in the UK home to the four great apes. As well as being known worldwide as a specialist primate zoo, there are a variety of animals to see at Twycross Zoo. Click here to see a full list of our animals.
Our animals have access to both indoor and outdoor habitats. Just like us, animals like to have some peace and quiet and our habitats are designed to give them places they can relax – which may make it harder to spot them. If you cannot see an animal, we suggest checking back later during your visit. Alternatively ask at Guest Services or speak to a Zoo Keeper both of whom will be able to advise on the best time to see certain animals.
There are several large car parks at Twycross Zoo as well as a specific parking area for Blue Badge Holders located by the entrance of Twycross Zoo. Parking at Twycross Zoo is FREE. For more infomation click here.
Cafes, toilets, and most of our animal habitats are accessible by wheelchair. Assistance dogs are permitted at Twycross Zoo, although they are not allowed in some selected habitats. Speak to Guest Services on arrival for more details. A changing places facility is also available to use. Find out more about accessibility at Twycross Zoo here.
Yes. Mobility scooters, wheelchairs and strollers/buggies can be hired at Twycross Zoo. These are cleaned thoroughly after every use and remain safe to use across our zoo. Pre-booking recommended.
We pride ourselves on providing you with great value quality food. Our Himalaya Welcome Centre offers visitors a delicious array of food and drink featuring locally sourced ingredients from ethical suppliers. We also have a range of eateries on site, including The Catch Fish Bar and several open grassy areas and benches for picnics. Please note as we follow government guidance around Covid-19 some areas may be closed until further notice.
Twycross Zoo does not permit dogs. This includes in all car park areas and the Nature Reserve. We are unable to allow dogs as our animals may become distressed by the sight of a dog and also your dog may be upset by our animals. Assistance dogs are allowed into the zoo but are unable to go into several areas for the same reasons.
INFORMATION FROM THE RSPCA
Dogs must never be left in a car in warm weather, even with a window open. DOGS DIE IN HOT CARS. On a warm day the temperature inside a car can quickly soar to 120˚F/49˚C or even higher. If an animal left in a car is panting for breath it may be on its way to suffering heatstroke. Heatstroke can kill an animal very quickly. Leaving windows open or putting a bowl of water in the car does not help. Owners who put an animal at risk in this way could face prosecution.
Animal Welfare Act
In April 2007 the Animal Welfare Act 2006 came into force making it an offence for anyone to allow unnecessary suffering to an animal. Shutting a dog in a car on a warm day can cause it suffering as even a little sun can turn a car into an oven. Dogs only have sweat glands on the soles of their feet and up to 90% of their body is covered by hair. Panting and salivating causes them to lose massive amounts of fluid and they dehydrate quickly. On a hot day a dog’s temperature can rise very quickly and they could suffer from heatstroke in just 15 minutes.
Twycross Zoo will not allow suffering to any animals, domestic or wild. Please be aware that visitors who bring a dog to the zoo will be asked leave and take the dog off site.
Becoming a zoo keeper takes a lot of work. A love of animals is, of course, essential! We would recommend getting as much experience as possible in zoos and wildlife centres. An animal-related degree is always an advantage.
We receive a large number of requests for prizes for fundraising events. Twycross Zoo is a charity, so we only have a limited number of prizes available to give away. Please contact information@twycrosszoo.org.
Our best value ticket is a Twycross Zoo Membership and more information can be found here. For information about admission tickets and the latest offers click here.
Yes, we accept most major credit and debit cards, and there is no charge for their use. As we follow government guidance around Covid-19 we advise that visitors pay by contactless card if they can when on site.
Twycross Zoo’s Conservation Welfare Fund has contributed way over £350,000 since it was created in 2006. It has supported over 55 conservation and welfare projects from 27 different countries. We currently support several conservation projects, find out more here.
We can take on work experience placements, however these are very popular. Please click here to see if we have any available placements.
Twycross Zoo welcomes research applications. Click here to find out more about previous projects and how to apply.
Twycross Zoo are members of BIAZA, EAZA, and WAZA and to ensure the health and welfare of our animals we can only accept animals from other members of these organisations.
If you find an animal in distress or are no longer able to care for a pet, we suggest contacting your local RSPCA Centre. Caring for an animal is a big responsibility that takes a lot of time and work, so please think carefully before buying any pet.
Twycross Zoo’s Nature Reserve is an inland water eco-system, developed to provide a natural habitat for rare and endangered native species. The Nature Reserve can be found towards the rear of our car parking area by following the signage.
Yes, we have plenty of outdoor picnic benches on site.
Yes, we have baby changing facilities in our Himalaya Welcome Centre and in our toilet facilities around the Twycross Zoo. Please note as we follow government guidance around Covid-19 some toilet facilities may be closed until further notice. Speak to Guest Services on your visit.
Yes, you can. Please inform a member of our team at our Ticket Kiosks if you intend to do this.
We have a team of fully first aid trained staff at Twycross Zoo. If you need first aid please ask the nearest member of staff for assistance. All of Twycross Zoo staff carry radios and can alert our team of first aiders. Our first aid protocol has changed in line with government guidance around Covid-19, however this won’t affect the first aid provided on site.
Smoking and vaping is permitted only in the designated smoking/vaping area. This is located to the left rear side of Guest Services. Please ensure you dispose of all rubbish safely in the bin provided.
We don’t have a cashpoint on site, however the gift shop offers cash back on purchases over £5. All of our pay points take contactless card.
Ticket & Membership FAQs
- Streamlined Account Management: Easily manage your account details, renew your annual pass, change your visit date and track your visit history all in one place.
- Faster Entry: Enjoy quicker access to the zoo with our updated ticket scanning process. This means that next time you visit you’ll only need to scan one pass to enter the zoo and it’ll be quicker for you!
- Exclusive Pass Holder Perks: Continue to be the first to know about special events, pass holder-only perks and exclusive offers.
- Enhanced Communication: Receive timely updates and personalised information tailored to your interests.
When you have activated your annual pass or membership you will be able to book return visits through the my account area here https://booking.twycrosszoo.org/user/my_account
You can purchase an Annual Ticket online via our website. You will need to create a profile in the portal and upload a photograph relating to each Annual Ticket holder. This can be done by following the process within the portal. All users will need to upload a photo prior to their visit.
After completing your booking online you will be sent your e-tickets. Please keep this email safe as this is your proof of purchase. Tickets can also be saved into your chosen digital wallet. You will be required to show this confirmation when visiting Twycross Zoo along with your Annual Ticket photo. Twycross Zoo reserves the right to refuse entry without presentation of Annual Tickets and identification.
You must pre-book your return visits at least a day in advance via the Visitor Portal. Read our booking guide or watch our video to learn how.
Yes, you will need to pre-book all visits online. Please login to your account to book your preferred date and time of visit. Please note, you will need to book one ticket for each Annual Ticket holder.
When you are pre-booking your visit via the portal, you will be asked to pick a day of visit and a time slot. On the day of your visit, you should not attempt to check in before your chosen time as during peak periods we may not be able to accommodate you.
If you do arrive early, our Himalaya Visitor Centre and retail outlet will be open.
Your Annual Ticket details will be included within your booking confirmation email and stored within your online account. Please keep the email including your original e-ticket safe as you will be asked to show this when visiting Twycross Zoo as proof that you are an Annual Ticket holder. If you forget your account details, you will be able to reset your password via the portal and if you delete your digital pass, we will be able to recover this on-site upon proof of identification.
Only the original purchaser of each Annual Ticket and those associated with the account can use the tickets. Upon arrival at the zoo you will be required to present both your Annual Ticket and your digital photograph.
No, that is not possible, Gift Aid is only applicable on tickets purchased at Twycross Zoo or via our official website.
Yes, the value of the gift card can be used against annual tickets, annual memberships, soft play, mobility hire and animal experiences.
No, Gift Aid can only be claimed against our online or walk up ticket prices.
Yes, you can upgrade your Annual Ticket to a VIP Membership within 28 days of your original Annual Ticket purchase. If you wish to upgrade more than 28 days after your initial purchase the remaining time on your VIP membership will be adjusted accordingly. Visit Guest Services or contact us via email at info@twycrosszoo.org
An Annual Membership features all of the same benefits as an Annual Ticket without the need to book a visit in advance PLUS: fast track entry (during peak periods); access to 10 partner zoos (individual terms and conditions apply); exclusive discounts in our retail and food and beverage outlets; discount on our Soft Play area; Conservation Talks and special events throughout the year*
*Subject to change
As an Annual Member, you will not need to book your visit in advance although you can do via the portal if you wish to do so. You can visit whenever you want, just remember to bring your membership card on the day of your visit.
At the moment, you will still need to present your physical membership card to the admissions team on the day of your visit.
No, you must create an online account through the portal on our website in order to become a member and access your exclusive member benefits.
We offer Blue Peter badge holders free admission to Twycross Zoo in 2024. One paying adult is required for each Blue Peter badge holder obtaining free admission. There is no requirement to book a ticket in advance, just remember to bring your Blue Peter ID card to show at our admission kiosk on the day of your visit.
You will be purchasing an Annual Ticket and you need to pre-book your day visit ticket(s) for each time you want to visit. This must be pre-booked at least the day before.
Tickets are available for any date however are subject availability, Annual Ticket holders must pre-book. Annual Tickets are solely for entrance to Twycross Zoo and do not include admission to partner zoos and may not include access to particular special events, corporate events or educational events.
This is our new pricing structure, therefore there is currently no end date. Twycross Zoo does however, reserve the right to withdraw the future sales of Annual Tickets, or any of its other products and services, at any time.
The 12 month period is from your date of purchasing the Annual Ticket.
Yes you must pre-book all visits at least the day before.
Yes, you can. Please read our terms and conditions here https://twycrosszoo.org/terms-conditions/
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