Our priority has been, and always will be, the safety of our visitors, staff and animals, and with this in mind we are continuing to be cautious in light of the latest government update around Covid-19.

What we want most is to ensure all of our visitors experience a safe, fun day out at Twycross Zoo, so for the time being we are keeping in place our current COVID-19 safety measures and we’ll continue to review our measures in line with your feedback week by week.

We can’t wait to see you to experience amazing at Twycross Zoo!

What Covid-19 Safety Measures are in place?

• We have restricted admission tickets per day to ensure our visitors and staff can social distance. Our visitor capacity is regularly reviewed.
• All ticket types need to be pre-booked online and allocated a time slot. Visitors will not be able to purchase admission tickets from ticket kiosks at Twycross Zoo. Twycross Zoo Members will be required to book their visit online too.
• When booking online all visitors will be asked to choose an arrival timeslot. Timeslots are in place so that we can manage the quantity of visitors that arrive at the zoo throughout the day.
• On arrival visitors will be encouraged to scan a QR code via their mobile phone for NHS test and trace
• Lemur Walkthrough is currently closed, however visitors can still see our lemurs from the viewing windows around their habitat.
  *Why have we closed Lemur Walkthrough? Did you know, like humans, some animals including lemurs are prone to respiratory illnesses such as flu and even COVID-19. Our lemurs are classed as an endangered species and with COVID-19 cases rising in the UK we have made the decision to close our Lemur Walkthrough until further notice to keep them safe. Our keepers and veterinary team will continue to wear face coverings as they complete their day to day duties caring for our animals. Thank you for your understanding*
• We encourage visitors to wear face coverings in indoor areas.
• We have protective screens in place at admission kiosks, Guest Services, catering kiosks and gift shops.
• Guest Services is open with one social bubble being able to enter at any given time.
• Our outdoor play area is open. We encourage users to comply with Covid-19 secure guidelines to help avoid risks of transmission. We ask that hands are washed/sanitised well before and after using the equipment, users should avoid touching their face whilst using the equipment and that children are supervised carefully to maintain good hygiene. Hand sanitiser is available to use.
• Across our zoo, we encourage visitors to pay by contactless card if you can, however cash payments are available at selected tills.
• We have plenty of hand washing facilities, including sinks in restrooms and hand sanitiser stations, around our zoo. Look out for signage on your visit.
• Our team have thorough cleaning schedules throughout the day, across our site.
• In our toilet facilities, we encourage visitors to follow social distancing, and if cubicles are engaged please queue outside. A member of our team regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
• We encourage our teams and visitors to all work together to follow social distancing around Twycross Zoo.
• If you are not feeling well with either one or more of the symptoms of Covid-19 – a high temperature, new continuous cough, loss of taste or smell – do not visit Twycross Zoo, stay at home and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.

Updated: 17/09/2021

Please be advised that government guidance may mean we have to change some or all of our Covid-19 safety measures here at Twycross Zoo.