*From 17th May indoor animal viewing areas, dine-in eating and soft play will reopen with Covid-19 safety guidance in place*
The safety of staff, visitors and animals is our top priority. We have reviewed all of our zoo operations and made numerous Covid-19 secure changes across Twycross Zoo to maximise safety. These changes include the following, but please be advised that government guidance may change, meaning our safety measures will be adjusted too;
Can I move the date or time slot of my ticket?
Tickets are non-transferable and non-refundable meaning we won’t be able to move the date or time of your ticket once it has been booked. Please see our question below in regards to Covid-19.
If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?
It is really important that you stay home and DO NOT visit Twycross Zoo. If you already have booked your online tickets, please email Guest Services via firstname.lastname@example.org and they will come back to you about moving your booking. Subject to availability.
I’m a Twycross Zoo Member, why can I only book one new visit per day?
In line with government guidance we have had to restrict admissions tickets. To make sure all Twycross Zoo Members have equal opportunities to visit only one new visit can be booked online per day for a future date. We’d like to assure Twycross Zoo Members that they have a separate allocation of online tickets available to book online and those visitors who pay for their zoo admission will not alter the amount of tickets available for Twycross Zoo Members.
I have a ticket for a date whilst Twycross Zoo was closed what do I do?
Please contact our Guest Services on email@example.com so that they can re-schedule your visit for you. All tickets require pre-booking in order to be allocated an entrance time slot and are included within our restricted visitor numbers. Please wait for confirmation from our team before you plan on visiting the zoo.
What will happen with my pre-existing booking or experience, that either expired whilst Twycross Zoo was closed or is coming up soon?
This includes Animal Encounters, Animal Experiences, Keeper for the Day, Birthday Parties, Weddings, Conferences or other events.
We are currently reviewing all of our bookings including those listed above and a member of our team will be in touch as soon as possible to re-arrange your booking. Please bear with us at this time. We thank you for your patience.
I have a question but cannot get through on the phone – what can I do?
We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about our zoo on our website. For anything else, please email firstname.lastname@example.org and we will get back to you as soon as possible.