Keep up to date with the latest Covid-19 safety measues we have here at the zoo. You may notice on your visit that some areas may be closed as we follow the latest government guidance.

We can’t wait to welcome you for a safe day out!

The safety of staff, visitors and animals is our top priority. We have reviewed all of our zoo operations and made numerous Covid-19 secure changes across Twycross Zoo to maximise safety. These changes include the following, but please be advised that government guidance may change, meaning our safety measures will be adjusted too;

• We have restricted admission tickets per day with the priority being to ensure social distancing is adhered to. Our visitor capacity will be reviewed regularly.
• All ticket types need to be pre booked online and allocated a time slot. Visitors will not be able to purchase admission tickets from ticket kiosks at Twycross Zoo. Twycross Zoo Members will be required to book their visit online too.
• When booking online all visitors will be asked to choose an arrival timeslot. Timeslots are in place so that we can manage the quantity of visitors that arrive at the zoo throughout the day.
• On arrival visitors will be asked to scan a QR code via their mobile phone for NHS track and trace purposes.
• We will not be permitting entry of bookings of more than 6 people.
• Due to the latest government guidance on Covid-19 some of the areas around our zoo are closed until further notice. The areas across the zoo that are currently closed are;
  • Wet ‘n’ Wild play
  • Explorer Zone – CLOSED FOR AN EXCITING NEW DEVELOPMENT COMING SOON!
• Face coverings must be worn in all indoor areas including Lemur Walkthrough and Lorikeet Landing, gift shops, entering restaurants and cafes, toilet facilities and our Himalaya welcome centre.
• We have installed protective screens at admission kiosks, Guest Services and catering kiosks.
• Guest Services will be open, however only one social bubble will be able to enter at any given time.
• Our outdoor play area is open (excluding Wet ‘n’ Wild). Playground users should ensure they comply with Covid-19 secure guidelines to help avoid risks of transmission. Hands must be washed or sanitised well before and after using the equipment, avoid touching your face whist using the equipment, children should be supervised carefully to maintain good hygiene and you should not use this equipment or be within the zoo grounds if you have any signs or symptoms of coronavirus. Hand sanitiser will be available to use.
• Indoor soft play is open on selected days with Covid-19 guidance in place. Tickets must be booked online in advance by clicking here.
• Animal talks are currently postponed to avoid encouraging crowds.
• Across our zoo please try to pay by contactless card if you can, however cash payments are available at selected tills.
• We have plenty of hand washing facilities, including sinks in restrooms and hand sanitiser stations, around our zoo. Look out for signage on your visit.
• Our team have increased our cleaning schedule throughout the day, across our site.
• In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
• We ask that we all work together to follow social distancing around Twycross Zoo. Social distancing signage are located around our zoo as reminders. Visitors who persistently disregard the government’s social distancing guidelines will be asked to leave and refunds will not be given.
• If you are not feeling well with either one or more of the symptoms of Covid-19 – a high temperature, new continuous cough, loss of taste or smell – please do not visit Twycross Zoo, stay at home and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.