Twycross Zoo - Follow Your Heart

Opening Times: 10am - 6pm

Our Covid-19 Safety Measures

We’re reopening from Monday 12th April for outdoor visits only!

This means that most of the indoor areas around the zoo are temporarily closed as we follow the latest government guidance, however there is still plenty of outdoor fun and adventures to be had!

We can’t wait to welcome you back!

The safety of staff, visitors and animals is our top priority. We have reviewed all of our zoo operations and made numerous Covid-19 secure changes across Twycross Zoo to maximise safety. These changes include the following, but please be advised that government guidance may change, meaning our safety measures will be adjusted too;

  • We have restricted admission tickets per day with the priority being to ensure social distancing is adhered to. Our visitor capacity will be reviewed regularly.
  • All ticket types need to be pre booked online and allocated a time slot. Visitors will not be able to purchase admission tickets from ticket kiosks at Twycross Zoo. Twycross Zoo Members will be required to book their visit online too.
  • When booking online all visitors will be asked to choose an arrival timeslot. Timeslots are in place so that we can manage the quantity of visitors that arrive at the zoo throughout the day.
  • On arrival visitors will be asked to scan a QR code via their mobile phone for NHS track and trace purposes.
  • We will not be permitting entry of bookings of more than 6 people.
  • Due to the latest government guidance on Covid-19 most of the indoor areas around the zoo are closed until further notice. The areas across the zoo that are currently closed are;
    • All indoor animal viewing areas, excluding Lorikeet Landing walkthrough and Lemur Walkthrough.
    • All indoor sit-down restaurants and cafes including Costa, The View Restaurant, The Catch Fish Bar and the Grazing Post picnic area. Restaurants and cafes will be open for takeaway food and drink options only. A full list of places to buy food and drink will be signposted at the zoo.
    • Soft play
    • Wet ‘n’ Wild play
    • Explorer Zone – CLOSED FOR AN EXCITING NEW DEVELOPMENT COMING SOON!
  • Face coverings must be worn in all indoor areas including Lemur Walkthrough and Lorikeet Landing, gift shops, takeaway restaurants and cafes, toilet facilities and our Himalaya welcome centre.
  • We have installed protective screens at admission kiosks, Guest Services and catering kiosks.
  • Guest Services will be open, however only one social bubble will be able to enter at any given time.
  • Our outdoor play area is open (excluding Wet ‘n’ Wild). Playground users should ensure they comply with Covid-19 secure guidelines to help avoid risks of transmission. Hands must be washed or sanitised well before and after using the equipment, avoid touching your face whist using the equipment, children should be supervised carefully to maintain good hygiene and you should not use this equipment or be within the zoo grounds if you have any signs or symptoms of coronavirus. Hand sanitiser will be available to use.
  • Animal talks are currently postponed to avoid encouraging crowds.
  • Across our zoo please try to pay by contactless card if you can, however cash payments are available at selected tills.
  • We have plenty of hand washing facilities, including sinks in restrooms and hand sanitiser stations, around our zoo. Look out for signage on your visit.
  • Our team have increased our cleaning schedule throughout the day, across our site.
  • In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
  • We ask that we all work together to follow social distancing around Twycross Zoo. Social distancing signage are located around our zoo as reminders. Visitors who persistently disregard the government’s social distancing guidelines will be asked to leave and refunds will not be given.
  • If you are not feeling well with either one or more of the symptoms of Covid-19 – a high temperature, new continuous cough, loss of taste or smell – please do not visit Twycross Zoo, stay at home and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.

FREQUENTLY ASKED QUESTIONS

Can I move the date or time slot of my ticket?

Tickets are non-transferable and non-refundable meaning we won’t be able to move the date or time of your ticket once it has been booked. Please see our question below in regards to Covid-19.

If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?

It is really important that you stay home and DO NOT visit Twycross Zoo. If you already have booked your online tickets, please email Guest Services via information@twycrosszoo.org and they will come back to you about moving your booking. Subject to availability.

I’m a Twycross Zoo Member, why can I only book one new visit per day?

In line with government guidance we have had to restrict admissions tickets. To make sure all Twycross Zoo Members have equal opportunities to visit only one new visit can be booked online per day for a future date. We’d like to assure Twycross Zoo Members that they have a separate allocation of online tickets available to book online and those visitors who pay for their zoo admission will not alter the amount of tickets available for Twycross Zoo Members.

I have a ticket for a date whilst Twycross Zoo was closed what do I do?

Please contact our Guest Services on information@twycrosszoo.org so that they can re-schedule your visit for you. All tickets require pre-booking in order to be allocated an entrance time slot and are included within our restricted visitor numbers. Please wait for confirmation from our team before you plan on visiting the zoo.

What will happen with my pre-existing booking or experience, that either expired whilst Twycross Zoo was closed or is coming up soon?

This includes Animal Encounters, Animal Experiences, Keeper for the Day, Birthday Parties, Weddings, Conferences or other events.

We are currently reviewing all of our bookings including those listed above and a member of our team will be in touch as soon as possible to re-arrange your booking. Please bear with us at this time. We thank you for your patience.

I have a question but cannot get through on the phone – what can I do?

We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about our zoo on our website. For anything else, please email information@twycrosszoo.org and we will get back to you as soon as possible.

Staying COVID-19 Secure – we confirm we have complied with the government’s guidance on managing the risk of COVID-19

FOR GENERAL FAQS ABOUT TWYCROSS ZOO CLICK HERE