Twycross Zoo - Follow Your Heart

Opening Times: 10am - 5pm

Twycross Zoo to close this November in line with Government Guidance

We are here again and heartbroken that we find ourselves in such a difficult position once more… but we must do what it takes to beat this virus together. Therefore following the government announcement of a national lockdown at 5pm on Wednesday 4th November we will once again close our gates until 10am on Thursday the 3rd of December.

We hoped sincerely this day would not come again, as we have made no secret that our beloved zoo has been fighting for survival since the spring lockdown which has already led to a £3.5 million dent in our finances. Despite working hard to influence the government the £100m million zoo fund is sadly still not accessible to us, and many zoos, due to extremely limited eligibility criteria. These factors combined continue to put the vital conservation and education work we do both on site and around the world at risk.

Twycross Zoo has always had a great community around it and YOUR efforts to help get us back on track with your unwavering support in both visits and donations has been humbling and for that we are truly grateful.  You really are our saviours and we sincerely hope with you by our sides we will get through this again.

Twycross Zoo needs you once more…

With your help we can all come out the other end happy and together once more

With your help we can all enjoy our beautiful 100 acre site and help protect many critically endangered species from extinction

With your help we can continue to provide a safe place where we inspire all generations to care about the animals with which we share our planet

With your help we CAN survive

While we will close our doors to visitors the reality is our animals cannot be furloughed so our dedicated staff need to continue to work during this period.  So we will be here behind locked gates once again caring for our animals and protecting vitally endangered species.  We will try as much as we can to share our stories and activities with you we hope that our animals can be of comfort and support to some of you during this difficult time and we look forward to welcoming you again soon. Please take care of each other.

COVID 19 – Frequently Asked Questions

 

Is everything at Twycross Zoo closed?

Yes as of 5pm on the 4th of November Twycross Zoo is closed to all visitors.  This includes members, day visitors or those visiting for encounters, conservation events or private events.

Our restaurants and soft play remain closed too. Please do not travel to the zoo as we will only be admitting essential staff onto the site.

 

Are staff still working at Twycross Zoo and what are you doing to minimise their risk?

At this critical time it is vitally important that we maintain the same levels of care our animals are used to. So ‘yes’ many of our staff are still working at the zoo. Our expert teams are observing strict social distancing while onsite and are used to complying to their usual biosecurity measures to minimise risk to themselves and others.

 

How will the animals be affected by the closure?

It is our hope that we can provide continuity of care for the animals as we normally would with both expert keeper and vets teams on hand daily. While you won’t be able to visit to see how they are all getting on we will be sure to keep you up to date on how they are doing via our social media channels.

 

How long will Twycross Zoo remain closed?

We will follow government announcements and at present hope to re-open after lockdown on the 3rd of December. We will update our social media pages and website as soon as we have any details on reopening.

 

I have tickets booked for a date during the lockdown what will happen to these?

We don’t want anyone to miss out and all tickets already booked between the 5th of November & 2nd of December will be extended for use on a future visit up until the 31st January 2021. Please email information@twycrosszoo.org with your ticket reference and preferred new date and our guest services team will organise this for you.

 

What happens to my membership now you are closed?

Your membership will be extended for the period of time for which we are closed, just as we did for the last lock down. We will automatically add this amount of time to your membership.

 

I had tickets booked for an encounter, tour, keeper for the day or animal experience, what will happen to this?

Unfortunately any encounters or experiences are not able to go ahead during our closure. Your encounter or animal experience will be honoured and our team will be in touch to rearrange a mutually suitable date.

 

I have a private event booked at Twycross Zoo what happens to this?

Unfortunately private events will also be affected by this closure. Please email events@twycrosszoo.org with the details of your event and we will get back to you to discuss options available to you.

 

What happens to my animal adoption while you are closed?

Your support through an animal adoption is more important than ever now, and thanks so much for supporting Twycross Zoo in this way. Please be assured the animal you have adopted will continue to be cared for to our normal standards, and we hope to be able to keep you up to date as to the progress of our animals through social media and email.

TEXT TO DONATE

Text SURVIVAL10 to 70085 to donate £10,
SURVIVAL15 to 70085 to donate £15 or SURVIVAL20 to 70085 to donate £20